At a Glance
- Tasks: Provide vital admin support to help customers access essential services.
- Company: Milton Keynes City Council, dedicated to community welfare.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Join a team that values compassion and community service.
- Why this job: Make a real difference in people's lives by supporting vulnerable customers.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We’re recruiting a Support and Resources Administration Officer to join our Revenues and Benefits team at Milton Keynes City Council. You’ll play an important role in supporting colleagues and customers by providing efficient, accurate and customer‑focused administrative support across Revenues and Benefits services. This role particularly supports vulnerable customers, including people applying for Blue Badges and concessionary bus passes. You’ll ensure applications are handled sensitively, fairly and in line with legislation, helping people access essential support as quickly as possible. You’ll also support the team by scanning, verifying and indexing documents accurately, helping colleagues access the right information quickly and ensuring customer records are complete and up to date.
Responsibilities
- Provide efficient, accurate and customer‑focused administrative support across Revenues and Benefits services.
- Support vulnerable customers, including those applying for Blue Badges and concessionary bus passes, ensuring applications are handled sensitively, fairly and in line with legislation.
- Scan, verify and index documents accurately to help colleagues access the right information quickly and ensure customer records are complete and up to date.
Support & Resources Administration Officer in Milton Keynes employer: Milton Keynes City Council
Milton Keynes City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the community. With a strong focus on professional development, staff have access to training and growth opportunities while making a meaningful impact by assisting vulnerable customers in accessing essential services. Located in the vibrant city of Milton Keynes, employees enjoy a collaborative environment that values diversity and inclusivity.
Contact Details:
Milton Keynes City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support & Resources Administration Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the Revenues and Benefits sector on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and administration. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you’ve supported vulnerable customers in the past. We want to see your empathy and problem-solving abilities shine through during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support & Resources Administration Officer in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Support & Resources Administration Officer. We want to see how you can support vulnerable customers and provide that customer-focused administrative support.
Showcase Your Attention to Detail:Since this role involves scanning, verifying, and indexing documents, it’s crucial to demonstrate your attention to detail. We love candidates who can show they’re meticulous in their work, so include examples of how you've ensured accuracy in past roles.
Highlight Your Customer Service Skills:This position is all about supporting colleagues and customers, especially those who are vulnerable. Share specific instances where you’ve provided excellent customer service or helped someone navigate a complex process. We want to know how you can make a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Milton Keynes City Council
✨Know Your Stuff
Make sure you understand the role of a Support & Resources Administration Officer. Familiarise yourself with the Revenues and Benefits services, especially how they support vulnerable customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves supporting vulnerable customers, be prepared to discuss how you would handle sensitive situations. Think of examples from your past experiences where you've shown empathy and understanding, as this will demonstrate your suitability for the role.
✨Be Detail-Oriented
Accuracy is key in this job, so highlight your attention to detail during the interview. You might want to mention any previous roles where you had to manage documents or data meticulously, as this will reassure them that you can handle the responsibilities of scanning, verifying, and indexing documents.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges they face, or how success is measured in this role. This shows that you're engaged and thinking about how you can contribute to their goals.
