Registration Officer Citizenship and Systems in Milton Keynes

We're recruiting a Registration Officer Citizenship and Systems to join our Registration Service team. Our Registration Service supports residents through some of life's most important moments, delivering registration services, citizenship ceremonies, appointments and related customer services across Milton Keynes. This rewarding role combines specialist registration knowledge, customer service, systems management and service development. You'll play a vital role in ensuring citizenship ceremonies are delivered to Home Office requirements, supporting colleagues with specialist enquiries, managing key registration systems and helping residents access services quickly and efficiently. You'll also take the lead on important booking, income and customer systems that support the day-to-day operation of the service.

This is a Site-Based role, and you'll be expected to work from the designated workplace. Interviews for this role will be held on 28th September 2026.

Main Responsibilities:

• Providing specialist support and guidance on registration services, ceremonies and citizenship enquiries.
• Leading on the management, development and continuous improvement of registration booking systems, websites and customer self-service tools.
• Coordinating and delivering citizenship ceremonies and appointments while ensuring compliance with Home Office requirements and statutory timescales.
• Managing income processes, financial records, reporting requirements and audit records for the service.
• Acting as the first point of contact for registration systems, testing, user acceptance testing and technical improvements.
• Supervising Ceremony Officers, supporting recruitment activity and carrying out regular one-to-one meetings.

The Ideal Candidate:

• You'll hold an IT qualification or be able to demonstrate equivalent practical IT skills, including experience of using databases and specialist systems.
• Comfortable explaining complex information, you can communicate clearly with colleagues, partners and members of the public.
• Bringing knowledge of registration and citizenship legislation and practice, you can apply regulations confidently and accurately.
• Experienced in presenting information to different audiences, you can deliver clear and engaging guidance and training sessions.
• A proactive and organised approach enables you to prioritise changing workloads, use your initiative and support the work of others.
• Skilled in handling financial transactions and processes, you have experience of managing card, cash or banking procedures accurately.

To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received.

If you're offered the role, you'll be subject to Baseline Personnel Security Standard (BPSS) checks as part of our pre-employment process. These checks include a Basic Disclosure and Barring Service (DBS) check and verification of your employment history for the past three years, including confirmation through employment references for this time period.

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Along with more on our Benefits, discover why Working at the City Council could be the right move for you.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.