At a Glance
- Tasks: Be the first point of contact for those facing homelessness and provide essential support.
- Company: Join Milton Keynes City Council and make a real difference in your community.
- Benefits: Gain valuable experience, develop communication skills, and contribute to meaningful change.
- Other info: Opportunity for informal chats before applying and a chance to grow your career.
- Why this job: Help residents find homes and improve lives while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24960 - 28000 £ per year.
We’re recruiting a Housing Solutions Initial Assessment Team Assistant to join our busy Housing Solutions Team at Milton Keynes City Council. This is a rewarding role where you’ll be the first point of contact for people who are threatened with homelessness or already homeless, giving practical advice, gathering key information, and helping people access the right support as early as possible. You’ll play an important part in a service that helps residents find or sustain accommodation, while supporting our wider aim to make Milton Keynes a better place to live and helping us deliver decent, affordable homes.
Key Responsibilities
- Act as the initial point of contact for individuals facing or experiencing homelessness.
- Provide clear, concise advice and support in line with council policies.
- Collect and record essential information to enable timely referrals to appropriate services.
- Maintain a professional and compassionate approach, fostering trust and respect with all service users.
Qualifications and Experience
- Experience in housing or a similar customer‑focused service.
- Excellent communication skills and the ability to work with care, treating people with empathy and respect.
Work Conditions
- Site‑Based role – you will be expected to work from the designated workplace.
Interview for this role will be held on 17th July 2026.
How to Apply
We’re happy to offer an informal conversation or a chance to meet us before you apply. To arrange this, please contact Danny Hassall.
Housing Solutions Initial Assessment Team Assistant employer: Milton Keynes City Council
Milton Keynes City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. As part of the Housing Solutions Team, you will not only contribute to meaningful change in the community by assisting those facing homelessness but also benefit from opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to making Milton Keynes a better place to live, this role offers a unique chance to make a real difference while enjoying a collaborative and compassionate workplace culture.
Contact Details:
Milton Keynes City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Initial Assessment Team Assistant
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Milton Keynes City Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Milton Keynes City Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Milton Keynes City Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Milton Keynes City Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Solutions Initial Assessment Team Assistant
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Milton Keynes City Council:Before hitting send, make sure to tailor your application specifically to Milton Keynes City Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Milton Keynes City Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
