Housekeeping Supervisor

JOIN US

At RBH, we believe our people are our greatest asset. We understand the value of putting our people first, and our approach to diversity, health and wellbeing, sustainability and individuality helps set us apart. It’s one of the reasons we’re proud to be recognised among the Top 30 Best Places to Work in Hospitality. We’re passionate about hospitality and always looking for talented people to join us on our journey. If you’re someone who takes pride in high standards, enjoys supporting a team and wants to make a real difference to our guests’ experience, we’d love to hear from you.

OUR HOTEL

The Milner York is York’s only railway hotel, a four-star, Grade II listed landmark situated right next to York Railway Station. With a rich history, over 150 bedrooms and a reputation for welcoming guests to the heart of York, we’re proud to offer a hotel with real character. Behind every great guest experience is a dedicated team, and our Housekeeping team plays a vital role in ensuring our bedrooms and public areas are clean, comfortable and welcoming. We’re looking for a Housekeeping Supervisor who will lead by example, support our colleagues and help us maintain the high standards our guests expect.

OUR BENEFITS

• Discounted hotel room rates for you, your friends and family.
• An additional day’s holiday for your birthday.
• Enhanced maternity, adoption and shared parental leave.
• Course sponsorship and development opportunities.
• 30% food and beverage discount at RBH hotels.
• Refer a Friend scheme – earn £250 for each referral, up to five referrals.
• Flexible working arrangements.
• Wagestream – choose how and when you get paid.
• Life insurance.
• Employee Assistance Programme.
• Social and wellbeing events and activities throughout the year.
• Free meals on duty, saving you over £1,000 per year.

A DAY IN THE LIFE OF A HOUSEKEEPING SUPERVISOR AT THE MILNER YORK

What you’ll be doing…

• Leading by example: Support and motivate the Housekeeping team, creating a positive working environment where colleagues feel supported and take pride in their work.
• Maintaining high standards: Carry out bedroom and public‑area inspections, ensuring cleanliness, presentation and guest‑ready standards are consistently achieved.
• Supporting daily operations: Help coordinate room cleaning schedules and workloads to ensure rooms are ready on time and operational priorities are met.
• Coaching and developing colleagues: Train, guide and support team members, providing constructive feedback and helping colleagues build their skills and confidence.
• Working with other departments: Communicate closely with Front Office, Maintenance and other teams to manage room status, report defects and resolve issues quickly.
• Managing supplies and equipment: Help monitor housekeeping stock, linen, cleaning products and equipment, ensuring resources are used effectively.
• Following procedures: Ensure the team follows health and safety requirements, safe chemical handling, cleaning procedures and hotel standards.
• Responding to guest needs: Help resolve housekeeping‑related requests and concerns promptly and professionally, always keeping the guest experience at the heart of what you do.
• Supporting the Head Housekeeper: Assist with the smooth running of the department, helping maintain productivity, consistency and high standards across the hotel.
• Being hands‑on: Be ready to support the team on the floor whenever needed. This is a practical, visible leadership role where your presence makes a difference.

WHAT WE NEED FROM YOU

We’re looking for someone who is passionate about housekeeping and understands that the smallest details can make the biggest difference. You’ll bring:

• Previous housekeeping experience, ideally within a hotel environment, with experience supervising or supporting a team.
• A keen eye for detail and a commitment to exceptional cleanliness and presentation standards.
• Strong leadership skills, with the ability to motivate colleagues, lead by example and support a positive team culture.
• Good organisational skills and the ability to prioritise tasks in a busy hotel environment.
• Clear communication skills and the confidence to work with colleagues across different departments.
• A proactive, can‑do attitude and the flexibility to adapt to changing operational needs.
• A practical approach to problem‑solving and the confidence to address standards or performance concerns professionally.
• An understanding of health and safety and the importance of following safe working practices.
• A genuine passion for hospitality and making every guest feel welcome.

Most importantly, you’ll be a team player who takes pride in a job well done and wants to help The Milner York deliver a consistently excellent guest experience.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We welcome applications from people of all backgrounds and are committed to ensuring our recruitment process is fair and accessible. If you require reasonable adjustments at any point throughout the recruitment process, please let us know so we can support you.