At a Glance
- Tasks: Assist families at matchdays, ensuring a fun and safe experience for all supporters.
- Company: Join the iconic Millwall Football Club, a historic team in the EFL Championship.
- Benefits: Earn £65 per matchday while enjoying a vibrant atmosphere at The Den.
- Other info: Dynamic role with opportunities to engage in community activities and support initiatives.
- Why this job: Be the friendly face that enhances matchday experiences for families and young fans.
- Qualifications: Good communication skills and understanding of autism spectrum required.
Salary: £65.00 per matchday
Location: The Den, John Berylson Way, London, SE16 3LN
Hours of work: Midweek fixtures / Weekend fixtures, times may vary.
Responsible to: Fan Engagement & Supporter Services Manager
About us:
Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
The Family Stand assistant will work as part of a small team ensuring our supporters using the space receive the best possible service each time they visit the stadium. They will be the first point of contact for supporters using the area and help facilitate the best possible matchday experience.
Key Responsibilities:
- Set up the Sensory room and Concourse pre‑match and tidy the Sensory room post‑match
- Support families in a safe and considerable manner
- Welcome families and young supporters to the Family Stand with a friendly, professional, and proactive attitude.
- Engage with fans to ensure everyone feels supported, informed, and part of a positive matchday experience.
- Monitor the Family Stand and sensory area throughout the day to ensure both are safe, comfortable, and inclusive for all.
- Be a visible and approachable point of contact for families needing information, reassurance, or assistance.
- Anticipate potential issues or needs before they arise, taking initiative to maintain a calm, enjoyable environment, and report any issues to relevant departments.
- Assist with family‑friendly activities, mascots, games, and community engagement initiatives as required.
Sensory Area Support
- Oversee the operation of the sensory area, ensuring it remains calm, clean, and welcoming for supporters who need it.
- Provide reassurance and assistance to children and adults using the sensory space, adapting to individual needs where possible.
- Report any sensory equipment faults, low supplies, or accessibility concerns promptly to the Family Stand Supervisor.
Presentation & Maintenance
- Keep all Family Stand posters, displays, and information boards up to date, accurate, and well‑presented.
- Ensure that the Family Stand and surrounding areas remain tidy, well‑organised, and safe before, during, and after matches.
- Support with setting up and packing away equipment, materials, and signage as needed.
Essential Requirements / Qualifications:
- Will be willing to undergo enhanced DBS process with us.
- Ability to work under own initiative as a self‑motivated individual.
- Good communication skills.
- Demonstratable understanding of the autism spectrum.
- Confident / Outgoing personality.
- Upholding and promoting the club\'s policies and procedures including health and safety, safeguarding procedures.
- Ability to understand the needs of both parents/carers using the Family Stand.
- Create an excellent family stand environment to enhance fan experience.
To Apply:
To comply with safer recruitment procedures for the Club we are unable to accept CV’s. Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link:
www.millwallfc.co.uk/club/currentvacancies/new-page-16
Closing date for applications:
Friday 7th November 2025
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short‑listed will be notified.
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
Matchday Family Stand Assistant in City of London employer: Millwall Football Club
Millwall Football Club is an exceptional employer, offering a vibrant work culture where passion for football meets community engagement. As a Matchday Family Stand Assistant at The Den, you will play a vital role in creating a welcoming environment for families and young supporters, with opportunities for personal growth and development within a historic club that values inclusivity and fan experience.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Family Stand Assistant in City of London
✨Tip Number 1
Get to know the club! Familiarise yourself with Millwall's history, values, and community initiatives. This will help you connect with the fans and show your genuine interest during any interactions.
✨Tip Number 2
Practice your communication skills! As a Family Stand Assistant, you'll be engaging with families and young supporters. Role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Be proactive! Think about potential challenges that might arise on matchdays and how you would address them. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Millwall. Don’t forget to reach out if you need help with the application process!
We think you need these skills to ace Matchday Family Stand Assistant in City of London
Some tips for your application 🫡
Get to Know Us:Before you start filling out the application, take a moment to learn about Millwall Football Club and our values. Understanding our culture will help you tailor your responses and show us why you're a great fit for the Family Stand Assistant role.
Be Yourself:When completing the application form, let your personality shine through! We’re looking for confident and outgoing individuals, so don’t be afraid to showcase your unique qualities and experiences that make you the perfect match for this role.
Highlight Relevant Experience:Make sure to emphasise any previous experience you have working with families or in customer service roles. If you’ve worked with children or have an understanding of the autism spectrum, definitely mention that – it’s super important for us!
Follow the Application Process:Remember, we can’t accept CVs, so make sure you complete our standard application form available on our website. If you need any help along the way, just drop us a line at recruit@millwallfc.co.uk. We’re here to support you!
How to prepare for a job interview at Millwall Football Club
✨Know the Club Inside Out
Before your interview, make sure you know a bit about Millwall Football Club's history and values. Familiarise yourself with their community initiatives and how they engage with families. This shows your genuine interest in the role and the club.
✨Showcase Your Communication Skills
As a Matchday Family Stand Assistant, you'll need to communicate effectively with families and young supporters. Prepare examples of how you've successfully engaged with people in previous roles or experiences. Highlight your ability to adapt your communication style to different audiences.
✨Demonstrate Your Initiative
Think of situations where you've anticipated needs or solved problems before they escalated. In your interview, share these examples to illustrate your proactive approach. This is crucial for maintaining a calm and enjoyable environment during matchdays.
✨Emphasise Your Understanding of Inclusivity
Given the role's focus on supporting families, especially those with children on the autism spectrum, be prepared to discuss your understanding of inclusivity. Share any relevant experiences or training that demonstrate your commitment to creating a welcoming atmosphere for all supporters.
