At a Glance
- Tasks: Lead the planning and delivery of unforgettable matchday experiences for fans at Millwall FC.
- Company: Join a passionate football club dedicated to enhancing fan engagement and experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours with a mix of office work and matchday excitement.
- Why this job: Be the creative force behind exciting events and make lasting memories for fans.
- Qualifications: Experience in event management and a passion for sports and fan engagement.
The predicted salary is between 31500 - 38500 £ per year.
The Event Experience Manager leads the planning and delivery of the fan-facing experience around Millwall FC home fixtures and selected club and fan events.
The role owns the prematch, half-time and post-match running order, club activations and non-football entertainment, acting as show-caller for the matchday experience at The Den.
The role also oversees family and Junior Lions experiences, including the Junior Lions Committee, matchday mascots and ballpersons; line manages the Here to Help volunteer team; and identifies and applies best practice from across football and other sports.
- Plan, produce and deliver the full matchday running order - prematch, half-time and post-match - across the stadium bowl and surrounding areas.
- Apply the same planning and delivery process to non-matchday club and fan events, including open training sessions, Lionesses and U21s games at The Den, Junior Lions events and agreed offsite activity within the wider club fan engagement strategy.
- Act as show-caller/producer for all non-football matchday content, including PA and announcer briefs, music, mascot, pyrotechnics/CO2, video board cues and ceremonial moments, working closely with Matchday Operations, Safety and Broadcast.
- Organise and attend First-Team player appearances. Liaise with Training Ground Ops team and MCT.
- Design and deliver club activations and fan engagement campaigns, such as themed matchdays, fan zones, kids' activities and community/heritage celebrations, in line with the Club's marketing strategy.
- Lead and continuously improve the family, Junior Lions and first-time visitor experience, maintaining a strong relationship with the Junior Lions Committee and using young supporters' views, fan feedback and EFL Family Excellence insight to shape activity.
- Manage Junior Lion mascots for home and away fixtures and select, schedule and brief ballpersons for each home game, including parent/carer communication, itineraries, safeguarding, host-club liaison and suitable contingency cover.
- Line manage the Here to Help volunteer team: recruitment, training, rostering, welfare and matchday deployment.
- Coordinate sponsor and commercial partner activation on matchdays with the Commercial & Partnerships team.
- Research and benchmark best practice in matchday and fan experience across football and other sports, bringing recommendations and innovation to the Head of Marketing.
- Manage matchday experience budgets and external suppliers and contractors (entertainment, staging, audio-visual).
- Lead post-match evaluation and debriefs, gathering fan feedback to continuously improve the matchday experience.
- Ensure all activations and running order elements comply with safety, safeguarding and regulatory requirements, working closely with the Safety Officer.
- Travel to away fixtures and other venues, where required, to represent the Club and observe matchday experience best practice elsewhere.
- Contract Type Permanent, Full-time 35 hours Monday to Friday + Matchday
- Salary Depending on Experience
- #J-18808-Ljbffr
Event Experience Manager in London employer: Millwall Football Club
As a Sous Chef with us, you'll be part of a dynamic team that values creativity and culinary excellence, all while working in a vibrant location that hosts exciting events and match days. We offer competitive salaries, opportunities for professional development, and a supportive work culture that encourages innovation and teamwork. Join us to not only enhance your culinary skills but also to thrive in an environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Event Experience Manager in London
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Millwall Football Club. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Millwall Football Club. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Event Experience Manager in London
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Millwall Football Club aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Millwall Football Club
✨Highlight Your Passion for Sports
When chatting with Millwall Football Club, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
