Player Care Assistant

R O L E O V E R V I E W

The Player Care Officer is responsible for supporting the welfare, wellbeing,
development, and day-to-day needs of players.

The role ensures players receive
high-quality pastoral care, helping them perform at their best both on and off the
field while promoting a safe, inclusive, and professional environment.

• K E Y R E S P O N S I B I L I T I E S
• Player Care & Welfare
• Act as a primary point of support for new signings and established players
  regarding off-field welfare needs, with a high degree of empathy,
  professionalism, and discretion.
• Liaise with local estate agents to arrange property viewings for new players
  and build a maintained database of estate agent contacts and properties.
• Book and manage hotel accommodation for new signings and players
  requiring temporary housing.
• Identify and negotiate hotel partnerships to secure preferential rates for the
  Club.
• Arrange tuition and educational support for new players where required.
• Provide hands-on relocation and settlement support to players joining the
  Club, ensuring a positive and smooth transition.
• Organise and coordinate player appearances in conjunction with relevant
  departments this will also include Club open training days held at the Den.
• Coordinate signing sessions at the Training Ground and facilitate merchandise
  signing on behalf of players.
• Attend and support pre-season training camps, both in the UK and overseas.
• Assist players with relocation, accommodation, transport, schooling, vias,
  utilities, NI numbers and settling into the club/organisation.
• Support players transitioning into the organisation.
• Coordinate educational, personal development, and life-skills programmes.
• Help players balance sporting, educational, and personal commitments.
• Matchday Operations — First Team & U21s
• Work on First Team matchdays at The Den, covering the Players' Entrance and
  the Player Family Room, with flexibility to support across match operations as
  required.
• Manage and administer Player Matchday Tickets and Lounge Passes for all
  home fixtures including manage tickets for away games.
• Produce U21 QR codes for digital matchday team sheets for U21 fixtures
• Coordinate U21 matchday scout replies and guest lists, ensuring accuracy and
  timely communication.
• Assist in the management of U21 trialists, ensuring all medical documentation is
  completed in conjunction with medical staff, and confirming player
  registration ahead of fixtures.
• Maintain and update a trialist database for the Head of Training Ground
  Operations, ensuring accurate and up-to-date records at all times.
• Assist in confirming U21 games with opposition clubs and match officials as well
  as internal staff.
• Liaise with Academy staff regarding guest lists for Academy fixtures at the
  weekend.
• Safeguarding & Mental Health
• Act as joint Designated Safeguarding Officer (DSO) for the Training Ground as
  well as a Mental Health Ambassador, alongside the Head of Training Ground
  Operations.
• Promote and maintain a strong safeguarding and mental health culture within
  the training ground environment.
• Ensure safeguarding policies and measures are consistently implemented and
  adhered to by all staff and visitors.
• Escalate any safeguarding concerns promptly and appropriately to the Club
  Safeguarding Officer.
• Maintain up-to-date knowledge of safeguarding legislation, best practice, and
  Club policy
• P E R S O N S P E C I F I C A T I O N

Essential

• Strong Previous experience in a sports club, stadium, or similar fast-paced
  operational environment.
• Strong administrative and organisational skills, with the ability to manage a
  varied and high-volume workload to tight deadlines.
• Excellent communication skills, both written and verbal, with the ability to
  engage confidently with players, staff, and external partners at all levels.
• Proficient in Microsoft Office, in particular Excel, Outlook, and Word.
• Experience in a player care, welfare, or customer-facing support capacity.
• Demonstrated ability to work flexibly, including evenings, weekends, and
  matchdays as required.
• High levels of personal discretion and professionalism, particularly in respect of
  player and Club confidentiality.
• A proactive, self-starting approach with the ability to work independently and
  use initiative.

Desirable

• Experience working within a professional football club or elite sporting
  environment.
• Knowledge of safeguarding legislation and best practice, or willingness to
  undertake training to Designated Safeguarding Officer level.
• Experience of travel booking, logistics coordination, or fleet management.
• Familiarity with football club administrative requirements.
• Personal Attributes
• Calm and solutions-focused under pressure, with strong problem-solving
  instincts.
• Warm, personable, and professional — able to build trusted relationships with
  players, colleagues, and external parties.
• Detail-oriented and thorough, with a commitment to accuracy and high
  standards.
• Flexible and adaptable, embracing the varied and unpredictable nature of a
  professional football club.
• Committed to the values and culture of Millwall Football Club, and to
  contributing positively to the Club's working environment.
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