At a Glance
- Tasks: Support the Customer Success team and engage with clients to enhance their experience.
- Company: Join MillTech, a leader in FX and Cash Management solutions based in London.
- Benefits: Enjoy competitive salary, flexible working, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Make a real impact by helping clients succeed with innovative financial solutions.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 51750 - 63250 £ per year.
About MillTech
MillTech provides advanced FX and Cash Management solutions to increase market access, reduce costs and automate manual workflows. With a focus on automation, integration and connectivity, we have pioneered an independent risk management and liquidity solution for fund managers, institutions and global corporates, which is purpose-built to deliver best execution at scale. Our end-to-end operational workflow enables automation, standardisation and cost transparency on all FX transactions and cash movements. A highly secure platform centralises all client FX and cash activities to enhance oversight whilst increasing control, all at no additional costs. It offers quick onboarding routes, multi-bank best execution and hedging management services. Headquartered in London, the world’s largest FX hub, MillTech provides services to clients in the United Kingdom, United States, Canada, Switzerland, Belgium, Denmark, Ireland, Luxembourg, Norway and Liechtenstein. MillTech is authorised and regulated by the UK’s Financial Conduct Authority (FCA FRN 911636) and registered with the USA’s National Futures Association (NFA).
Your mission
You will report to the Customer Success Manager and work closely with various internal teams as you engage in a multitude of administrative tasks with the goal to become a direct point of contact for the growing customer base. The role requires an organised, ambitious and motivated high achiever with great communication skills. You must be focused, proactive and possess excellent attention to detail with the ability to work autonomously and adapt to the ever-changing needs of a rapidly growing business. You will be expected to take initiative, bring new ideas and invest your time in refining your knowledge of FX, Cash products and trade workflows.
Your responsibilities in this role will include:
- To support the Customer Success team in all aspects of their interactions with clients
- Use a variety of tools to create, distribute and record customer related material
- Document and detail all customer interactions on the CRM
- Arrange client meetings and platform demonstrations
- Conduct routine reviews of client information, contacting the client for updates and renewals where necessary
- Assist in the creation of processes and procedures that’ll enhance the customer experience
- Build and maintain internal process and procedure guides
- Explore new and innovative ways to improve scalability
- Assist in successfully onboarding new customers in a timely and efficient manner
- Assist in providing customers with product training and support
- Develop a deep understanding of the MillTech offering, to maximise service levels and revenue generation
Required skills:
- Excellent verbal and written English
- Strong organisation and time management
- Driven with a desire to proactively engage with colleagues and customers
- A can-do attitude to problems and challenges
- A desire to invest in continuous professional development
- Integrity and the ability to act with due skill, care, diligence and confidentiality as required by market conduct standards
What we offer in return:
Our commitment is to help you flourish in this role, through support with your professional development, opportunities to be involved in key projects, and exposure to challenges that you may not be offered in a larger organisation. We will provide:
- A competitive salary with annual reviews;
- 25 days paid annual leave plus an additional day per year of service;
- Excellent staff development and training opportunities;
- Flexible working arrangements including remote working;
- Medical insurance;
- Dental insurance;
- EV Scheme and Cycle to work scheme;
- Enhanced maternity and paternity leave;
- 1 day off for charity work per quarter and many other benefits!
How to apply?
At MillTech we believe that diversity and inclusion are essential for fostering innovation and building a strong, supportive work environment. We are committed to embedding the best equality and diversity practices into all our activities, making us an inclusive, welcoming, and exciting place to work. We would welcome candidates from all backgrounds and experiences. We would love to hear from you if you think that you’re a good fit for this role. To apply you should upload your CV. One of the team will then be in touch with you to discuss the next steps.
Customer Success Associate in London employer: MillTech
MillTech is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for a Product Manager to thrive. With a commitment to professional development, competitive salaries, and flexible working arrangements, employees are encouraged to grow and take on meaningful challenges in a dynamic environment. The opportunity to work with cutting-edge AI tools and a small, dedicated team ensures that your contributions will have a significant impact on the product and the company’s success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MillTech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MillTech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MillTech:Your cover letter is your chance to shine! Tell us why you want to work at MillTech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MillTech!
How to prepare for a job interview at MillTech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
