At a Glance
- Tasks: Lead strategy and growth for Affinity Accident & Health portfolio, focusing on travel and embedded insurance.
- Company: Join Millstream, a leading provider of innovative insurance solutions with a meritocratic culture.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth in a dynamic environment.
- Other info: Embrace a collaborative culture that rewards self-starters and encourages adaptability.
- Why this job: Make a real impact by driving innovation in insurance and building strong partnerships.
- Qualifications: Significant A&H underwriting experience and proven ability to manage high-performing teams.
The predicted salary is between 60000 - 75000 £ per year.
The Head of Affinity Accident & Health will lead the strategy, underwriting performance, and growth of Millstream’s Affinity A&H portfolio, with a strong emphasis on travel-related products, embedded insurance solutions, and digital distribution partnerships. This role will be instrumental in expanding Millstream’s position as a leading provider of white-labelled and embedded insurance propositions, delivering scalable, partner-led solutions across UK markets. The successful candidate will combine deep A&H technical expertise with strong commercial instincts and a proven ability to build and manage high-performing affinity partnerships.
Key Responsibilities
- Define and execute the Affinity A&H strategy, aligned with Millstream’s growth ambitions in travel and personal accident & sickness products.
- Identify and develop opportunities in embedded insurance, digital platforms, and non-traditional distribution.
- Expand Millstream’s presence across UK and selected international markets.
- Own underwriting performance for the Affinity A&H portfolio, ensuring profitable and sustainable growth.
- Set underwriting appetite, pricing frameworks, and governance standards.
- Drive portfolio optimisation through data-led insights, monitoring loss ratios, partner performance, and product profitability.
- Maintain strong underwriting discipline aligned with capacity provider expectations.
Affinity Partnerships & Distribution
- Lead the development and management of key affinity relationships, including Police Federations, Employee Benefits, Membership organisations, NGO’s and digital platforms.
- Structure and negotiate long‑term, scalable partnerships.
- Collaborate with distribution and broker partners to deepen market reach.
Product Development & Embedded Solutions
- Oversee development of travel and A&H products, including travel insurance (multi‑trip, embedded protection) and ancillary A&H covers.
- Drive innovation in API‑enabled, embedded products aligned to partner journeys.
Capacity & Market Management
- Work closely with capacity providers to maintain strong relationships and confidence in Millstream’s underwriting philosophy.
- Secure and optimise capacity for growth.
- Ensure alignment on risk appetite and performance expectations.
Financial Performance & Governance
- Deliver financial targets including GWP, revenue, and underwriting profitability.
- Provide regular portfolio reporting to senior leadership and capacity providers.
- Ensure compliance with FCA requirements and internal governance frameworks.
Leadership & Team Development
- Lead and develop a high‑performing underwriting and portfolio team.
- Embed a commercial, partner‑centric and performance‑driven culture.
- Strengthen technical underwriting capability alongside innovation and agility.
Key Deliverables / Success Metrics
- Delivery of profitable growth in Affinity A&H portfolio.
- Achievement of target loss ratio and combined ratio.
- Expansion of high‑quality embedded and affinity partnerships.
- Strength and stability of capacity relationships.
- Team performance, engagement, and retention.
Skills & Experience Required
- Technical & Market Expertise: Significant A&H underwriting experience, ideally with travel or affinity focus. Strong understanding of embedded insurance models and digital distribution. Experience managing delegated authority or MGA environments.
- Commercial & Partnership Skills: Proven track record in building and scaling affinity or embedded distribution partnerships. Strong negotiation skills and commercial judgment. Experience working with capacity providers and reinsurers.
- Leadership: Experience leading underwriting or portfolio teams. Ability to influence at senior level internally and externally. Track record of delivering change, growth, and innovation.
- Personal Attributes: Entrepreneurial mindset with strong execution focus. Data‑driven and commercially astute. Collaborative and partner‑oriented. Adaptable and comfortable in a growth‑focused environment.
- Qualifications: ACII or equivalent (desirable).
Key Stakeholders
- Capacity Providers / Insurers
- Distribution & Broker Partners
- Claims & Assistance Providers
- Compliance & Risk
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Head of Affinity in London employer: Millstream Underwriting Limited
Millstream is an exceptional employer that fosters a meritocratic culture, rewarding self-starters who prioritise customer satisfaction. With a strong focus on employee growth and development, we offer unique opportunities to lead innovative insurance solutions in the dynamic travel and personal accident sectors. Our collaborative work environment encourages creativity and partnership, making it an ideal place for professionals looking to make a meaningful impact in the insurance industry.
Contact Details:
Millstream Underwriting Limited Recruitment Team
