At a Glance
- Tasks: Lead strategy and growth for Affinity Accident & Health portfolio, focusing on travel and embedded insurance.
- Company: Join Millstream, a leading provider of innovative insurance solutions with a meritocratic culture.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth in a dynamic environment.
- Other info: Embrace a collaborative culture that rewards self-starters and encourages diversity.
- Why this job: Make a real impact by driving innovation in insurance and building strong partnerships.
- Qualifications: Significant A&H underwriting experience and proven ability to manage high-performing teams.
The Head of Affinity Accident & Health will lead the strategy, underwriting performance, and growth of Millstream’s Affinity A&H portfolio, with a strong emphasis on travel-related products, embedded insurance solutions, and digital distribution partnerships.
This role will be instrumental in expanding Millstream’s position as a leading provider of white-labelled and embedded insurance propositions, delivering scalable, partner-led solutions across UK markets. The successful candidate will combine deep A&H technical expertise with strong commercial instincts and a proven ability to build and manage high-performing affinity partnerships.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Key Responsibilities
- Define and execute the Affinity A&H strategy, aligned with Millstream’s growth ambitions in travel and personal accident & sickness products.
- Identify and develop opportunities in embedded insurance, digital platforms, and non-traditional distribution.
- Expand Millstream’s presence across UK and selected international markets.
- Own underwriting performance for the Affinity A&H portfolio, ensuring profitable and sustainable growth.
- Set underwriting appetite, pricing frameworks, and governance standards.
- Drive portfolio optimisation through data-led insights, monitoring loss ratios, partner performance, and product profitability.
- Maintain strong underwriting discipline aligned with capacity provider expectations.
Affinity Partnerships & Distribution
- Lead the development and management of key affinity relationships, including:
- Police Federations
- Employee Benefits
- Membership organisations, NGO’s and digital platforms
- Structure and negotiate long‑term, scalable partnerships.
- Collaborate with distribution and broker partners to deepen market reach.
Product Development & Embedded Solutions
- Oversee development of travel and A&H products, including:
- Travel insurance (multi‑trip, embedded protection)
- Ancillary A&H covers
- Assistance‑led and value‑added propositions
- Drive innovation in API‑enabled, embedded products aligned to partner journeys.
Capacity & Market Management
- Work closely with capacity providers to:
- Maintain strong relationships and confidence in Millstream’s underwriting philosophy
- Secure and optimise capacity for growth
- Ensure alignment on risk appetite and performance expectations
Financial Performance & Governance
- Deliver financial targets including GWP, revenue, and underwriting profitability.
- Provide regular portfolio reporting to senior leadership and capacity providers.
- Ensure compliance with FCA requirements and internal governance frameworks.
Leadership & Team Development
- Lead and develop a high‑performing underwriting and portfolio team.
- Embed a commercial, partner‑centric and performance‑driven culture.
- Strengthen technical underwriting capability alongside innovation and agility.
Key Deliverables / Success Metrics
- Delivery of profitable growth in Affinity A&H portfolio
- Achievement of target loss ratio and combined ratio
- Expansion of high‑quality embedded and affinity partnerships
- Strength and stability of capacity relationships
- Team performance, engagement, and retention
Skills & Experience Required
Technical & Market Expertise
- Significant A&H underwriting experience, ideally with travel or affinity focus
- Strong understanding of embedded insurance models and digital distribution
- Experience managing delegated authority or MGA environments
Commercial & Partnership Skills
- Proven track record in building and scaling affinity or embedded distribution partnerships
- Strong negotiation skills and commercial judgment
- Experience working with capacity providers and reinsurers
Leadership
- Experience leading underwriting or portfolio teams
- Ability to influence at senior level internally and externally
- Track record of delivering change, growth, and innovation
Personal Attributes
- Entrepreneurial mindset with strong execution focus
- Data‑driven and commercially astute
- Collaborative and partner‑oriented
- Adaptable and comfortable in a growth‑focused environment
Qualifications
- ACII or equivalent (desirable)
Key Stakeholders
- Capacity Providers / Insurers
- Distribution & Broker Partners
- Claims & Assistance Providers
- Compliance & Risk
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Contact Details:
Millstream Underwriting Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Affinity
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How to prepare for a job interview at Millstream Underwriting Limited
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Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Millstream Underwriting Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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Understanding Millstream Underwriting Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
