Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our practice, welcoming patients and managing appointments.
- Company: Join Sarum Health Group, a caring team dedicated to patient-centred healthcare.
- Benefits: Gain valuable experience, flexible hours, and supportive training in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare.
- Qualifications: GCSEs in English and Maths; previous reception experience is a plus but not required.
- Other info: Join a growing team with excellent career progression opportunities in a supportive setting.
The predicted salary is between 20000 - 30000 £ per year.
To support the smooth and efficient running of the practice by delivering a comprehensive, high-quality reception service to patients, visitors, healthcare professionals, colleagues, and associated organisations. The role acts as the first point of contact for all visitors to the practice, ensuring a welcoming, professional, and patient-focused experience at all times.
Main duties of the job:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
- Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Process repeat prescriptions in accordance with practice guidelines and standard operating procedures.
- Be compassionate and discrete when dealing with patients.
About us:
- Approx. 17,000 patient practice in rural Wiltshire and Dorset.
- Main surgery at Salisbury with branch surgeries at Larkhill, Sixpenny Handley and Broad Chalke.
- CQC rating Good.
- High QOF achievers due to our efficient admin support team.
- Part of the Salisbury Plain PCN with an expanding team which includes Paramedic and Care-coordinator (Home Visiting Team), Social Prescribers, First Contact Physiotherapist and a GPA.
- On-site dispensary located at our branch site in Larkhill and Sixpenny Handley.
- SystmOne Web clinical system, also using Cinapsis, AccuRX, SystmConnect, T-Quest and TeamNet.
- Full complement administration team who oversee letter processing, insurance reports, solicitor reports and all other non-NHS works, safeguarding reports and referrals.
- Enhanced hours as part of our PCN network of practices.
- 1 intermediate care bed which we provide a weekly on-site clinic with a limited number of patients.
- Nurse-led chronic disease clinics.
- Comprehensive clinical pathways that are ever evolving.
Job responsibilities:
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and e-requests for appointments via SystmConnect.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Signpost patients to the correct service.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Clinically code data on SystemOne.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients' healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient-related documentation and attach scanned documents to patients' healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
Person Specification:
- GCSE Grade C or above (or equivalent) in English and Maths.
- Understanding of Confidentiality and Data Protection.
- Experience of working with SystmOne.
- Basic IT skills.
- Polite and confident.
- Planning and organising own workload.
- Performing under pressure.
- Adaptability using initiative teamwork.
- Self-motivated.
- Flexibility.
- Confidentiality.
- Previous experience working on a healthcare reception desk would be an advantage, but is not essential, as full training will be provided.
Receptionist in Salisbury employer: Millstream Medical Centre
Contact Detail:
Millstream Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Salisbury
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for a positive interaction and shows you're ready to be part of the team.
✨Tip Number 2
Be prepared to chat about your experience in a way that highlights your people skills. Think of examples where you've helped others or resolved issues, especially in a busy environment. We want to see how you can bring that patient-focused approach to our practice!
✨Tip Number 3
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the practice. Ask about the team dynamics or how we ensure a welcoming atmosphere for patients. It’s a great way to demonstrate your enthusiasm!
✨Tip Number 4
Finally, after the interview, send a quick thank-you note. It’s a nice touch that keeps you fresh in our minds and shows your appreciation for the opportunity. Plus, it’s a chance to reiterate your excitement about joining our Sarum Health Group family!
We think you need these skills to ace Receptionist in Salisbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly practice.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight any relevant experience or skills that align with our mission of providing high-quality, patient-centred care. This will show us that you’re a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be the first point of contact for our patients and visitors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Millstream Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Sarum Health Group. Familiarise yourself with their mission statement, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their patient-centred approach.
✨Practice Your Communication Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Practise clear and friendly communication, both in person and over the phone. Consider role-playing common scenarios with a friend to build your confidence and ensure you can handle various situations with ease.
✨Showcase Your Compassion and Discretion
During the interview, highlight any experiences where you've demonstrated compassion and discretion, especially in a healthcare setting. Share specific examples that illustrate your ability to handle sensitive information and provide excellent customer service, as these qualities are crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, and how they support their staff. This shows you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.
