Receptionist in Kingswood

To support the smooth and efficient running of the practice by delivering a comprehensive, high-quality reception service to patients, visitors, healthcare professionals, colleagues, and associated organisations. The role acts as the first point of contact for all visitors to the practice, ensuring a welcoming, professional, and patient-focused experience at all times.

Main duties of the job:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
• Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Process repeat prescriptions in accordance with practice guidelines and standard operating procedures.
• Be compassionate and discrete when dealing with patients.

About us:

• Approx. 17,000 patient practice in rural Wiltshire and Dorset.
• Main surgery at Salisbury with branch surgeries at Larkhill, Sixpenny Handley and Broad Chalke.
• CQC rating Good.
• High QOF achievers due to our efficient admin support team.
• Part of the Salisbury Plain PCN with an expanding team which includes Paramedic and Care-coordinator (Home Visiting Team), Social Prescribers, First Contact Physiotherapist and a GPA.
• On-site dispensary located at our branch site in Larkhill and Sixpenny Handley.
• SystmOne Web clinical system, also using Cinapsis, AccuRX, SystmConnect, T-Quest and TeamNet.
• Full complement administration team who oversee letter processing, insurance reports, solicitor reports and all other non-NHS works, safeguarding reports and referrals.
• Enhanced hours as part of our PCN network of practices.
• 1 intermediate care bed which we provide a weekly on-site clinic with a limited number of patients.
• Nurse-led chronic disease clinics.
• Comprehensive clinical pathways that are ever evolving.

Job responsibilities:

• Maintain and monitor the practice appointment system.
• Welcome patients and visitors to the organisation, directing requests appropriately.
• Process personal, telephone and e-requests for appointments via SystmConnect.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Clinically code data on SystemOne.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into patients' healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.
• Action incoming mail and correspondence.
• Scan patient-related documentation and attach scanned documents to patients' healthcare records.
• Complete opening and closing procedures in accordance with the duty rota.

Person Specification:

• GCSE Grade C or above (or equivalent) in English and Maths.
• Understanding of Confidentiality and Data Protection.
• Experience of working with SystmOne.
• Basic IT skills.
• Polite and confident.
• Planning and organising own workload.
• Performing under pressure.
• Adaptability using initiative teamwork.
• Self-motivated.
• Flexibility.
• Confidentiality.
• Previous experience working on a healthcare reception desk would be an advantage, but is not essential, as full training will be provided.