At a Glance
- Tasks: Lead and develop the Service Desk function while ensuring top-notch customer satisfaction.
- Company: Join a fast-growing Service Provider with a vibrant culture.
- Benefits: Exciting career growth opportunities and a dynamic work environment.
- Other info: Hands-on experience with ISP technologies is a plus.
- Why this job: Make a real impact in a role that bridges support and management.
- Qualifications: Proven technical knowledge in networking and service desk management.
The predicted salary is between 40000 - 50000 £ per year.
My client is a fast growing Service Provider that has a requirement for a proven Technical Support Manager. As Technical Support Manager, you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams.
The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values. You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services.
Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall.
This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development.
Technical Support Manager employer: MillsHill Recruitment Limited
Join a dynamic and rapidly expanding Service Provider as a Technical Support Manager, where you will play a pivotal role in shaping the future of our Service Desk function. We pride ourselves on fostering a collaborative work culture that values continuous improvement and employee development, offering genuine opportunities for career advancement in a supportive environment. Located in a vibrant area, we provide a unique chance to work with cutting-edge ISP technologies while ensuring high levels of customer satisfaction.
Contact Details:
MillsHill Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Brush up on your technical knowledge, especially around TCP/IP, DNS, and all those other acronyms. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your leadership skills! Think of examples where you’ve led a team or improved a process. This role is all about bridging support and management, so let them know you can handle both sides.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience with helpdesk management, networking, and any relevant technical skills like TCP/IP and DNS. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your values align with ours. Keep it concise but impactful – we love a good story!
Show Off Your Technical Know-How:In your application, don’t shy away from showcasing your technical expertise. Mention specific technologies you've worked with, like VLANs or firewalls, and how you've used them to improve service quality. We’re all about that hands-on understanding!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the quickest way for us to get your details and start the conversation. Plus, it shows you’re keen on joining our fast-growing team!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around TCP/IP, DNS, DHCP, and VLANs. Be ready to discuss how you've used these technologies in past roles, as well as any complex incidents you've resolved.
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've improved team performance or culture in previous positions, and be ready to discuss your approach to mentoring and coaching.
✨Understand the Company Values
Familiarise yourself with the company's values and culture. During the interview, align your answers to reflect how your personal values match theirs, showing that you're not just a fit for the role but also for the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of specific situations where you've had to escalate issues or provide technical guidance, and be ready to explain your thought process.
