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- Tasks: Provide 1st/2nd line support and troubleshoot technical issues for clients.
- Company: Established IT Managed Services provider with a hands-on leadership team.
- Benefits: Hybrid working, career development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in MSP environments and strong communication skills are essential.
- Other info: Flexible working across client sites and the office, with potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
My client is a small yet well established IT Managed Services provider that has been trading for circa 15 years. Due to an uptake in new business/clients, they have an immediate requirement for a proven 1st / 2nd Line Managed Services Analyst.
As 1st / 2nd Line Managed Services Analyst, you will have a solid MSP background with the ability to work as part of the service desk, working on tickets as well as on-site support/client facing skills. You will be a natural troubleshooter with a broad range of technical skills across Tech such as Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS. Alongside your techie skills, you will be an outstanding communicator and someone driven by customer service.
My client has said anyone with proven skills in Datto RMM and Kaseya would be a massive bonus. They operate hybrid working but will require this person to be flexible as the role will be split across working at a client site in St Albans and the office in London as well as some home working.
This is a fantastic opportunity to join an established MSP where the directors are very much still technical and 'hands on'. They can offer a fabulous opportunity for someone to develop their technical skills and their career.
1st / 2nd Line Managed Services Analyst in St Albans employer: MillsHill Recruitment Limited
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Managed Services Analyst in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your experience with Windows Server, O365, and Datto RMM. Let them know you’re the troubleshooter they need!
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves hybrid working, show that you’re open to both on-site and remote work. Highlight your ability to manage tasks effectively, whether you’re at the client site in St Albans or working from home.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a leg up over other candidates. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace 1st / 2nd Line Managed Services Analyst in St Albans
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Windows Server, O365, Azure, AWS, and any other tech skills you have. We want to see how your background fits the role of a 1st / 2nd Line Managed Services Analyst!
Be Customer-Focused: Since this role is all about customer service, don’t forget to mention your communication skills and any experience you have in client-facing roles. We love candidates who can connect with clients and troubleshoot effectively.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your familiarity with Datto RMM and Kaseya if you have it, as these are big pluses for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into the process quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, O365, Azure, AWS, and the tools like Datto RMM and Kaseya. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about a time when you resolved a tricky problem for a client or improved a process. This will highlight your natural troubleshooting abilities and customer service focus.
✨Communicate Clearly and Confidently
As an analyst, you'll need to communicate effectively with clients and team members. Practice explaining complex technical concepts in simple terms. This will demonstrate your communication skills and ability to work well in a service desk environment.
✨Be Flexible and Adaptable
Since the role involves hybrid working, be prepared to discuss your flexibility regarding working at client sites and from home. Show that you're adaptable and willing to meet the needs of the business, which is crucial for a Managed Services Analyst.