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- Tasks: Lead technical support and troubleshoot complex IT issues in a dynamic environment.
- Company: A growing IT Managed Services provider based in Central London.
- Benefits: Hybrid working, career development opportunities, and a collaborative team culture.
- Why this job: Enhance your tech skills while making a real impact in a fast-paced setting.
- Qualifications: Strong knowledge of Windows Server, O365, Azure, and networking technologies.
- Other info: Join a supportive team where you can mentor others and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
My client is a growing and proven Central London based IT Managed Services provider that are in the market for a 3rd Line Escalation Support Engineer. As 3rd Line Escalation Support Engineer you will be the Technical Support Lead working as the final point of escalation for a busy service desk. You will be a troubleshooting heavy weight with a wide range of technical skills in a MSP ticketed environment, skills such as Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V.
The 3rd Line Escalation Support Engineer will be a focal point for the team and a natural leader that is willing to mentor and share knowledge with other engineers, someone happy to collaborate, drive standards and deliver outstanding service. This is a great opportunity to keep your technical skills evolving in a fast paced customer driven environment, with lots of opportunities for career and skill development.
Hybrid working available, circa 3 days in the office and 2 days from home.
3rd Line Escalation Support Engineer - Managed Services in London employer: MillsHill Recruitment Limited
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Escalation Support Engineer - Managed Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Managed Services space. Attend meetups or webinars related to Windows Server, O365, and other tech skills. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've tackled complex issues in a busy service desk environment. This will highlight your expertise as a 3rd Line Escalation Support Engineer.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you a better shot at getting noticed by hiring managers.
✨Tip Number 4
Be ready to demonstrate your leadership skills! As a focal point for the team, it’s important to show that you can mentor others and drive standards. Prepare some stories about how you've collaborated and led projects in the past.
We think you need these skills to ace 3rd Line Escalation Support Engineer - Managed Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, O365, Azure, and all the other tech skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Showcase Your Troubleshooting Skills: As a 3rd Line Escalation Support Engineer, you'll be solving complex issues. Use your application to share specific examples of how you've tackled tough problems in the past. We love a good success story!
Highlight Leadership Qualities: Since you'll be a focal point for the team, it's important to demonstrate your leadership and mentoring abilities. Share experiences where you've guided others or driven standards in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us. Let’s get started on this journey together!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on all the technical skills mentioned in the job description, like Windows Server, O365, and Azure. Be ready to discuss your experience with these technologies and how you've used them to solve problems in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved. Think about scenarios where you were the final point of escalation and how you approached those challenges. This will demonstrate your capability as a 3rd Line Escalation Support Engineer.
✨Emphasise Team Collaboration
Since this role involves mentoring and sharing knowledge, be ready to talk about your experiences working in a team. Highlight any instances where you’ve helped colleagues or driven standards within a team environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to managed services and how they support their engineers' development. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.