At a Glance
- Tasks: Lead and develop the Service Desk function while ensuring top-notch customer support.
- Company: Fast-growing Service Provider with a focus on innovation and team culture.
- Benefits: Exciting growth opportunities, competitive salary, and a dynamic work environment.
- Other info: Genuine opportunities for career development in a fast-paced industry.
- Why this job: Join a thriving company and make a real impact in technical support management.
- Qualifications: Proven experience in technical support and strong knowledge of networking technologies.
The predicted salary is between 45000 - 55000 £ per year.
My client is a fast growing Service Provider that has a requirement for a proven Technical Support Manager. As Technical Support Manager, you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams.
The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values. You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services.
Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall.
This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development.
Technical Support Manager in Kent employer: MillsHill Recruitment Limited
Join a dynamic and rapidly expanding Service Provider as a Technical Support Manager, where you will lead a dedicated team in a culture that prioritises service quality and continuous improvement. With a strong focus on employee growth, this role offers genuine opportunities for career advancement while working in a collaborative environment that embraces innovation and technical excellence. Located in a vibrant area, the company provides a supportive atmosphere that values your contributions and encourages professional development.
Contact Details:
MillsHill Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Kent
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars related to technical support and networking. You never know who you might bump into – it could be your future boss!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with TCP/IP, DNS, DHCP, and other relevant technologies. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical support scenarios and be ready to discuss how you've handled complex incidents in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Technical Support Manager in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Manager role. Highlight your knowledge of ISP technologies and any relevant management experience to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in technical support aligns with our company values. Keep it engaging and personal!
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with TCP/IP, DNS, DHCP, and other key technologies. We want to see how you’ve tackled complex incidents in the past, so give us some examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around TCP/IP, DNS, DHCP, and VLANs. Be ready to discuss how you've used these technologies in past roles and how they relate to the company's services.
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've improved team performance or culture in previous positions, and be ready to discuss your management style.
✨Understand the Company Values
Familiarise yourself with the company's values and culture. During the interview, align your answers to reflect how your personal values match theirs, showing that you're not just a fit for the role but also for the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and technical judgement. Think of specific incidents you've handled, how you approached them, and what the outcomes were. This will show your hands-on understanding of the technical environment.
