At a Glance
- Tasks: Lead and develop the Service Desk function while ensuring top-notch customer satisfaction.
- Company: Join a fast-growing Service Provider with a vibrant culture.
- Benefits: Exciting career growth opportunities and a dynamic work environment.
- Other info: Hands-on role bridging front-line support and senior management.
- Why this job: Make a real impact in a tech-driven company at an exciting time.
- Qualifications: Proven experience in technical support and strong knowledge of networking technologies.
The predicted salary is between 40000 - 50000 £ per year.
My client is a fast growing Service Provider that have a requirement for a proven Technical Support Manager. As Technical Support Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values.
You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall.
This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development.
Technical Support Manager in Canterbury employer: MillsHill Recruitment Limited
Join a dynamic and rapidly expanding Service Provider as a Technical Support Manager, where you will play a pivotal role in shaping the Service Desk function. Our company fosters a collaborative work culture that prioritises employee growth and development, offering genuine opportunities for career advancement while ensuring a supportive environment that values innovation and excellence in service delivery.
Contact Details:
MillsHill Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Canterbury
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your passion for the field.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. We want you to shine when discussing your hands-on experience with TCP/IP, DNS, and all that good stuff.
✨Tip Number 3
Showcase your leadership skills! Be ready to talk about how you've developed teams or improved service desk functions in the past. We love hearing about your journey in building a strong support culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who align with our values.
We think you need these skills to ace Technical Support Manager in Canterbury
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical knowledge in your application. Mention specific technologies like TCP/IP, DNS, and VLANs that you’re familiar with. We want to see how your skills align with the role!
Emphasise Leadership Experience:As a Technical Support Manager, you'll be leading teams. Share examples of your previous leadership roles and how you've developed team capabilities. We love seeing candidates who can inspire and motivate others!
Align with Our Values:We live and breathe our company values, so make sure to reflect this in your application. Talk about how your personal values align with ours and how you can contribute to our culture. It’s all about fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around TCP/IP, DNS, DHCP, and VLANs. Be ready to discuss how these technologies work and how you've used them in past roles. This will show that you’re not just a manager but also someone who understands the nitty-gritty of the tech environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in a service desk or helpdesk setting. Think about times when you improved team performance or customer satisfaction. This will demonstrate your capability to bridge front-line support and senior management effectively.
✨Emphasise Continuous Improvement
Be ready to talk about how you’ve implemented processes for continuous improvement in previous roles. Discuss specific strategies you’ve used to enhance service quality and team capability. This aligns perfectly with the company’s focus on growth and development.
✨Align with Company Values
Research the company’s values and be prepared to discuss how your personal values align with theirs. Share stories that reflect these values in action, especially in relation to customer satisfaction and team culture. This will show that you’re not just a fit for the role, but for the company as a whole.
