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- Tasks: Provide top-notch support for tech issues and ensure customer satisfaction.
- Company: Fast-growing IT services company with a focus on innovation.
- Benefits: Ongoing technical training, career development, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in Windows Server, O365, Azure, and strong communication skills.
- Other info: Great opportunities for personal growth in a fast-paced setting.
The predicted salary is between 28800 - 48000 £ per year.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
My client is a fast expanding IT Services company that due to continued success are in the market for a proven 3rd Line Support Engineer. As 3rd Line Support Engineer you will have a solid background in a fast paced MSP environment. You will have a broad range of technical skills across technology such as:
- Windows Server
- O365
- Azure
- Azure AD
- Active Directory
- VMware
- Hyper-V
- DNS
- DHCP
- Group Policy
- Networking
- WAN
- Wireless
- Router
- Switches
The 3rd Line Support Engineer will be working proactively as part of the escalation (3rd Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with a genuine interest in technology, with the enthusiasm to continuously develop skill set.
This is a great opportunity to join a fast growing IT services company that can offer opportunities for ongoing technical and career development.
3rd Line Support Engineer - Managed Services employer: MillsHill Recruitment Limited
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer - Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, O365, or Azure, make sure to highlight these in conversations. We want to see your passion for tech shine through when you talk about your projects and achievements.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your knowledge of DNS, DHCP, and Group Policy. We recommend doing some mock interviews with friends or using online resources to get comfortable with the questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Support Engineer - Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Windows Server and Azure. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your customer-first mindset fits with our team. Keep it engaging and personal.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description, like Windows Server, O365, and Azure. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer experiences, think of examples where you've gone above and beyond for a client. Prepare to share specific stories that highlight your communication skills and customer-first mindset.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, especially in a fast-paced MSP environment. This will show your ability to think on your feet.
✨Demonstrate Your Passion for Continuous Learning
This company values ongoing technical development, so be ready to discuss how you keep your skills sharp. Mention any recent courses, certifications, or personal projects that showcase your enthusiasm for technology and self-improvement.