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- Tasks: Lead technical support and troubleshoot complex IT issues in a dynamic environment.
- Company: A growing IT Managed Services provider based in Central London.
- Benefits: Hybrid working, career development opportunities, and a collaborative team culture.
- Why this job: Enhance your tech skills while making a real impact in a fast-paced setting.
- Qualifications: Experience with Windows Server, O365, Azure, and strong troubleshooting abilities.
- Other info: Join a supportive team where you can mentor others and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
My client is a growing and proven Central London based IT Managed Services provider that are in the market for a 3rd Line Escalation Support Engineer. As 3rd Line Escalation Support Engineer you will be the Technical Support Lead working as the final point of escalation for a busy service desk.
You will be a troubleshooting heavy weight with a wide range of technical skills in a MSP ticketed environment, skills such as:
- Windows Server
- O365
- Azure
- Exchange
- Active Directory
- Networking
- Firewall
- VPN
- Security
- VMware
- Hyper-V
The 3rd Line Escalation Support Engineer will be a focal point for the team and a natural leader that is willing to mentor and share knowledge with other engineers, someone happy to collaborate, drive standards and deliver outstanding service. This is a great opportunity to keep your technical skills evolving in a fast paced customer driven environment, with lots of opportunities for career and skill development.
Hybrid working available, circa 3 days in the office and 2 days from home.
3rd Line Escalation Support Engineer - Managed Services employer: MillsHill Recruitment Limited
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Escalation Support Engineer - Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Managed Services space. Attend meetups or webinars related to Windows Server, O365, and Azure. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in troubleshooting and technical support. This can really make you stand out when you're applying for roles like the 3rd Line Escalation Support Engineer.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to Active Directory, Networking, and Security. Practise explaining your thought process while troubleshooting – it’s all about demonstrating your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 3rd Line Escalation Support Engineer - Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, O365, Azure, and other relevant technologies. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 3rd Line Escalation Support Engineer role. Share specific examples of how you've led teams or mentored others in a technical environment.
Show Your Passion for Learning: We love candidates who are eager to grow! Mention any recent training, certifications, or projects that demonstrate your commitment to evolving your technical skills. This shows us you’re ready to take on challenges in a fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
As a 3rd Line Escalation Support Engineer, you'll need to demonstrate your expertise in Windows Server, O365, Azure, and more. Brush up on these technologies before the interview, and be ready to discuss specific scenarios where you've successfully resolved complex issues.
✨Showcase Your Leadership Skills
Since this role involves mentoring and leading a team, think of examples where you've taken charge or helped others grow. Be prepared to share how you foster collaboration and drive standards within a team setting.
✨Prepare for Troubleshooting Scenarios
Expect to face some technical challenges during the interview. Practice troubleshooting common issues related to networking, firewalls, and security. Walk the interviewer through your thought process as you tackle these problems.
✨Emphasise Your Customer Service Mindset
In a customer-driven environment, it's crucial to show that you can deliver outstanding service. Prepare examples of how you've gone above and beyond for clients, and how you handle difficult situations with professionalism and empathy.