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For Companies At a Glance
- Tasks: Provide 2nd line IT support, both remotely and on-site, to clients.
- Company: Join a fast-growing, award-winning IT Managed Services provider.
- Benefits: Enjoy hybrid working after probation and opportunities for career development.
- Why this job: Be part of a dynamic team delivering top-notch customer service and technical support.
- Qualifications: Experience in a client-facing MSP role with skills in Windows Server, Azure, and more.
- Other info: Initial office-based role in North London, transitioning to hybrid work.
The predicted salary is between 28800 - 43200 £ per year.
My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer.
The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. You will have a broad range of technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless.
You will have a proven background in both being part of a busy service desk but comfortable going out to clients' sites and doing on-site face to face support when needed. This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development.
You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients. The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office/client site and 2 days from home.
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and O365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions with the company. Since this role involves client-facing support, demonstrating your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting scenarios related to the technologies listed. Being able to demonstrate your problem-solving skills in real-time can make a significant impact.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, such as Windows Server, Azure, and Active Directory. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and experience in a fast-paced environment. Mention any relevant projects or achievements that demonstrate your ability to provide excellent support.
Showcase Technical Skills: In your application, clearly outline your technical skills related to the role. Include specific examples of how you've used these skills in previous positions, especially in client-facing scenarios.
Highlight Soft Skills: Don't forget to mention your soft skills, such as communication and problem-solving abilities. These are crucial for a 2nd Line Support Engineer, especially when dealing with clients on-site.
How to prepare for a job interview at MillsHill Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Windows Server, Azure, and VMware. Be prepared to discuss how you've used these tools in previous roles and any challenges you've overcome.
✨Demonstrate Customer Service Excellence
Since this role is client-facing, it's crucial to convey your commitment to outstanding customer service. Share examples of how you've successfully resolved client issues and maintained positive relationships in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-life scenarios you might encounter as a 2nd Line Support Engineer. Practice articulating your thought process and problem-solving skills when faced with technical issues or client requests.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about their approach to professional development and how they support their employees in growing their technical skills.
