At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for clients.
- Company: Fast-growing, award-winning IT Managed Services provider.
- Benefits: Competitive salary, career development, and hybrid working options.
- Other info: Exciting opportunities for growth in a vibrant work environment.
- Why this job: Join a dynamic team and enhance your tech skills while helping clients.
- Qualifications: Experience in IT support and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer.
The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service.
As 2nd Line Support Engineer you will have a broad range of technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless.
You will have a proven background in both being part of a busy service desk but comfortable going out to clients' sites and doing on-site face to face support when needed.
This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development.
You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients.
The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office / client site.
2nd Line Support Engineer employer: MillsHill Recruitment Limited
Join a dynamic and fast-growing IT Managed Services provider that prioritises employee development and outstanding customer service. With a vibrant work culture and a commitment to innovation, this company offers genuine opportunities for career advancement while providing a supportive environment where your technical skills can flourish. Located in North London, you will benefit from a hybrid working model after probation, allowing for a balanced work-life integration.
Contact Details:
MillsHill Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring up specific experiences with Windows Server, Azure, or any other tech mentioned in the job description.
✨Tip Number 3
Be ready for on-site support scenarios! Since this role involves face-to-face client interactions, prepare examples of how you've handled similar situations in the past. It’ll show you’re the right fit for their dynamic team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search and land that 2nd Line Support Engineer role. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, Azure, O365, and other relevant technologies. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your client-facing experience makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Customer Service Skills:Since we value outstanding customer service, make sure to include examples of how you've gone above and beyond for clients in your application. We love seeing candidates who are driven by helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Azure, O365, and all the other tech mentioned in the job description. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Customer Service Skills
Since this role is client-facing, be prepared to share examples of how you've provided outstanding customer service in previous positions. Think about specific situations where you went above and beyond to help a client solve their issues.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. For instance, how would you handle a critical issue on-site? Practise articulating your thought process and the steps you would take to resolve the problem efficiently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or opportunities for technical development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
