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For Companies At a Glance
- Tasks: Provide on-site support and maintenance for prestigious clients in IT services.
- Company: Join a fast-growing, award-winning IT managed services company.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a team that values customer service and technical excellence.
- Qualifications: 2nd line skills in networking, cloud, and desktop administration; certifications like CCNA are a plus.
- Other info: Work closely with key clients in exciting data centre environments.
The predicted salary is between 36000 - 60000 £ per year.
My client is a leading, award winning and fast growing IT managed Services company that have an urgent requirement for a 2nd Line Onsite Managed Services Engineer. As 2nd Line Onsite Managed Services Engineer you will be servicing one of their most prestigious clients and will hold the responsibility of professionally delivering all on-site support, maintenance and IMAC's, possessing excellent ticket management skills, have good attention to detail and offer exceptional due diligence.
The portfolio consists of supporting an international set of Datacentre buildings with current focus on DataCentres in and around Middlesex, London and the user base in those DataCentres and also in their HQ in Mayfair.
The 2nd Line Onsite Managed Services Engineer will have a 2nd line skill set in:
- Networking
- Telephony
- Wireless
- Server and desktop administration
- Cloud administration
- Backup technologies
- Desk side support
- Virtualisation
- Anti-Virus / EDR
You will also possess exceptional communication skills, attention to detail and work to an exceedingly high standard. This is a great opportunity to join a fantastic MSP in a role working closely with one of their key clients. You will be an outstanding communicator driven by customer service with a natural technical troubleshooting ability. Any Certifications such as CCNA and MS Server and ITIL will be a great bonus.
2nd Line Onsite Managed Services Engineer employer: MillsHill Recruitment Limited
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Onsite Managed Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365, Azure, and Veeam. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Brush up on your ticket management skills. Be prepared to discuss how you've effectively managed support tickets in the past, including prioritisation and resolution strategies, as this is crucial for the role.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully interacted with clients or team members in previous roles. This will demonstrate your ability to provide exceptional customer service.
✨Tip Number 4
If you have any certifications like CCNA or ITIL, make sure to highlight them during your discussions. Even if you don't have them yet, mentioning your plans to obtain these certifications can show your commitment to professional development.
We think you need these skills to ace 2nd Line Onsite Managed Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to the 2nd Line Onsite Managed Services Engineer role. Focus on your expertise in Networking, Telephony, Cloud administration, and any certifications like CCNA or MS Server.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT managed services and your ability to deliver exceptional customer service. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Technical Skills: In your application, emphasise your technical skills such as Active Directory, Veeam, and Virtualisation. Use keywords from the job description to ensure your application stands out to recruiters.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at MillsHill Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with M365, Azure, Networking, and other relevant technologies during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Excellent Communication
As a 2nd Line Onsite Managed Services Engineer, communication is key. Practice explaining technical concepts in simple terms, as you'll need to interact with clients who may not have a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot issues on-site, and think through your approach to resolving them effectively.
✨Research the Company and Client
Familiarise yourself with the company’s values and the specific client you’ll be working with. Understanding their business can help you tailor your responses and show that you're genuinely interested in the role.
