At a Glance
- Tasks: Troubleshoot and support clients using M365, Azure, and Intune in a busy service desk.
- Company: Established IT Managed Services Provider in North London/Herts area.
- Benefits: Hybrid working, training opportunities, and rewards for certifications.
- Other info: Join a dynamic team with genuine growth opportunities.
- Why this job: Step up your career with 3rd line responsibilities and develop your technical skills.
- Qualifications: Solid MSP background with strong technical and communication skills.
The predicted salary is between 35000 - 45000 € per year.
My client is a well established IT Managed Services Provider based in the North London / Herts catchment area. They have an urgent requirement for a 2nd / 3rd line engineer to work as part of a busy service desk.
As 2nd / 3rd Line Managed Services Engineer you will be coming from a solid MSP background and been able to demonstrate both solid technical knowledge but also outstanding client / communication skills. The 2nd / 3rd Line Managed Services Engineer will be a natural troubleshooter with a broad range of technical skills but particularly strong with Intune.
This is a great opportunity for a proven 2nd liner to take on 3rd line responsibilities. Genuine opportunities for training and technical development with rewards given for certifications gained. This role can offer hybrid working, 3 days per week in the office as a minimum and someone within a sensible commute of the North London / Herts borders area.
2nd / 3rd Line Managed Services Engineer employer: MillsHill Recruitment Limited
As a well-established IT Managed Services Provider located in the North London / Herts area, we pride ourselves on fostering a dynamic work culture that values both technical expertise and exceptional client communication. Our commitment to employee growth is evident through genuine opportunities for training and development, alongside a hybrid working model that promotes work-life balance. Join us to advance your career in a supportive environment where your skills are recognised and rewarded.
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line Managed Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Managed Services space, especially those who work with M365, Azure, and Intune. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to discuss specific challenges you've faced and how you resolved them. This will highlight your technical prowess and client communication skills.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience directly to us. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Keep learning and getting certified! The more you know about tools like Intune and Autopilot, the better your chances. Plus, we value ongoing training and development, so show us you're committed to growing your skills.
We think you need these skills to ace 2nd / 3rd Line Managed Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with M365, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and client communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd / 3rd Line Managed Services Engineer role. Share specific examples of your troubleshooting successes and how you've contributed to previous teams.
Show Off Your Certifications:If you’ve got any relevant certifications, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development, especially in areas like Intune and Azure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Azure, Intune, and other relevant technologies. Be prepared to discuss specific scenarios where you've used these tools effectively in a managed services environment.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about the steps you took to diagnose and resolve problems, as this will demonstrate your natural troubleshooting abilities.
✨Communicate Clearly and Confidently
Since outstanding client communication skills are key for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewer and show that you can communicate effectively with clients.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s approach to training and development, especially regarding certifications. This shows your eagerness to grow and learn within the role.
