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- Tasks: Join our service desk team to tackle tech issues and provide on-site support.
- Company: We're a well-established IT Managed Services provider with 15 years of experience.
- Benefits: Enjoy hybrid working options and opportunities for career growth.
- Why this job: Be part of a hands-on team where you can enhance your technical skills and customer service expertise.
- Qualifications: Experience with Windows Server, O365, Azure, AWS, and strong communication skills are essential.
- Other info: Proficiency in Datto RMM and Kaseya is a huge plus!
The predicted salary is between 30000 - 42000 £ per year.
1st / 2nd Line Managed Services Analyst Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS My client is a small yet well established IT Managed Services provider that have been trading for circa 15 Years. Due to an uptake in new business / clients they have an immediate requirement for a proven 1st / 2nd Line Managed Services Analyst. As 1st / 2nd Line Managed Services Analyst you will have a solid MSP background with the ability to work as part of the service desk, working on tickets as well as on-site support / client facing skills. You will be a natural troubleshooter with a broad range of technical skills across Tech such as Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS. Alongside your techie skills you will be an outstanding communicator and someone driven by customer service. My client has said anyone with proven skills in Datto RMM and Kaseya would be a massive bonus. They operate Hybrid working but will require this person to be flexible as and when needed. This is a fantastic opportunity to join an established MSO where the directors are very much still technical and “hands on”. They can offer a fabulous opportunity for someone to develop their technical skills and thier career. 1st / 2nd Line Managed Services Analyst Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS, Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS, Windows Serve…
1st / 2nd Line Managed Services Analyst employer: MillsHill Recruitment Limited
Contact Detail:
MillsHill Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Managed Services Analyst
✨Tip Number 1
Make sure to highlight your experience with Windows Server, O365, Azure, and AWS in any conversations or interviews. These are key technologies for the role, and demonstrating your proficiency will set you apart.
✨Tip Number 2
Since the role involves client-facing skills, practice your communication techniques. Be ready to discuss how you've effectively resolved issues for clients in the past, showcasing your customer service orientation.
✨Tip Number 3
Familiarize yourself with Datto RMM and Kaseya, as having proven skills in these areas is a massive bonus. Consider taking online courses or tutorials to brush up on these tools before your interview.
✨Tip Number 4
Emphasize your troubleshooting abilities during discussions. Share specific examples of complex problems you've solved, as this will demonstrate your analytical skills and technical expertise.
We think you need these skills to ace 1st / 2nd Line Managed Services Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Windows Server, O365, Azure, AWS, and other relevant technologies. Use specific examples from your past roles to demonstrate your skills in these areas.
Showcase Customer Service Skills: Since the role requires outstanding communication and customer service skills, include examples of how you've successfully interacted with clients or resolved issues in a customer-focused manner.
Tailor Your CV: Customize your CV to reflect the requirements mentioned in the job description. Highlight any experience you have with Datto RMM and Kaseya, as these are considered a massive bonus.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the 1st / 2nd Line Managed Services Analyst position. Mention your technical skills, your ability to work in a team, and your enthusiasm for the opportunity to develop your career.
How to prepare for a job interview at MillsHill Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, O365, Azure, AWS, and other relevant technologies. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Excellence
Since the role emphasizes customer service, share examples of how you've effectively communicated with clients and resolved their issues. This will show that you understand the importance of client relationships.
✨Familiarize Yourself with Datto RMM and Kaseya
If you have experience with Datto RMM and Kaseya, make sure to mention it during the interview. If not, do some research on these tools to demonstrate your willingness to learn and adapt.
✨Prepare for Hybrid Work Discussion
Since the company operates in a hybrid model, be ready to discuss your flexibility and how you manage your time between remote and on-site work. This shows that you are adaptable and can thrive in their working environment.
