At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Friendly and established IT Managed Services provider in Central London.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive team environment.
- Other info: Join a growing team with excellent career development opportunities.
- Why this job: Be the 'face of IT' and make a real difference in customer satisfaction.
- Qualifications: Experience with M365, Windows, Azure, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is a small, friendly but well-established IT Managed Services provider based in Central London. They have an immediate requirement for a proven 1st / 2nd Line Managed Services Analyst. As 1st / 2nd Line Managed Services Analyst, you will be driven by outstanding customer service and client satisfaction, eager to develop your technical skills, and can act as the 'face of IT' to external customers.
My client is a growing organisation and can provide the opportunity to gain exposure to a wide range of users and issues with which to expand your technical knowledge. The 1st / 2nd Line Managed Services Analyst will have a proven range of technical skills such as:
- M365
- Windows
- Azure
- Networking
- DNS
- TCP/IP
- Active Directory
- Exchange
- Intune
- Routers
- Firewalls
- Switches
- VPN
Ideally, candidates should come from an IT Managed Services background. This is a fantastic opportunity to join a MSP client I have recruited for about 8 years. They are a friendly bunch that will really help develop your skills and give your career a real platform.
1st / 2nd Line Managed Services Analyst employer: MillsHill Recruitment Limited
Join a small yet well-established IT Managed Services provider in Central London, where a friendly work culture and a commitment to outstanding customer service create an ideal environment for professional growth. As a 1st / 2nd Line Managed Services Analyst, you will have the opportunity to expand your technical skills while working closely with a supportive team that values your development and offers exposure to a diverse range of clients and challenges.
Contact Details:
MillsHill Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Managed Services Analyst
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to M365, Azure, and other relevant topics. It's a great way to meet potential employers and show off your passion for the industry.
✨Tip Number 2
Showcase your skills! Create a personal project or contribute to open-source projects that highlight your technical abilities in Windows, DNS, or Networking. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for 1st/2nd Line roles and practice your responses. Be ready to demonstrate your customer service skills and how you handle technical issues under pressure.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over others who go through job boards.
We think you need these skills to ace 1st / 2nd Line Managed Services Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with M365, Windows, Azure, and all the other tech skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about outstanding customer service, don’t forget to include examples of how you've gone above and beyond for clients in the past. We love seeing that passion for client satisfaction!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with a friendly team!
How to prepare for a job interview at MillsHill Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to M365, Windows, Azure, and Networking. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with DNS, TCP/IP, or Active Directory.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples of how you've gone above and beyond for clients in previous positions. Think about specific situations where you resolved issues effectively and left customers satisfied.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice responding to hypothetical situations involving routers, firewalls, or VPNs, and explain your thought process clearly. This will show your analytical skills and how you approach challenges.
✨Demonstrate Your Eagerness to Learn
This company values personal development, so express your enthusiasm for expanding your technical knowledge. Share any relevant courses or certifications you're pursuing, and be open about the areas you want to grow in, like Intune or Exchange.
