Credit Controller (0349) in Oxford

Role Overview

Reporting to the firm's Collections Manager, this key position provides credit control support across the firm, driving profitable growth and client experience.

Responsibilities

• Develop an in depth understanding of our cash collection policies, processes and systems, to maximise the amount of cash collected each month.
• Develop an understanding of the firm's business and the matter-to-cash cycle, to contribute to the effective management of the firm's working capital with the focus on reducing aged debt.
• Build sustainable relationships with our clients to encourage prompt payment, allow swift resolution of queries, and support repeat instructions, via regular contact by phone and email.
• Work to monthly cash targets, manage own ledger and take ownership for resolving queries.
• Provide support to your assigned National Service Line to reduce their aged debts.
• Liaise with lawyer on overdue bills where appropriate, carry out agreed actions and ensure that accurate records of those actions and responses received are kept up to date.
• Ensure data held within the Firm's systems is up-to-date and accurate regarding credit control activities.
• Develop and maintain good relationships across the business, and an understanding of our clients to reduce persistent payment delays.
• Work with other Credit Controllers, and the wider finance team, to ensure queries are resolved promptly and debt levels are at expected levels.
• Escalate issues promptly, with sufficient and clear detail, in line with agreed processes.
• Liaise with the Debt Recovery Team to identify problem accounts and minimise ongoing risks to the business.

Other responsibilities

• Develop a sound knowledge of key finance systems which are relevant to the role.
• Perform other work as necessary to assist in meeting firm objectives as delegated by the Collections Manager, Billing Manager or Financial Controller.

Qualifications and Skills

• High level of numerical and computer literacy, and effective administration skills.
• Strong problem-solving skills.
• Confident and able to build solid relationships with clients, lawyers and other internal colleagues, and influence people.
• Solid educational background, with at least five GCSE passes or equivalent (including Maths and English) at grade 4 or above.
• CICM qualification, or working towards this, would be desirable.
• Is proactive and target focussed, with resilience to deal with challenging situations and deadlines.
• Can manage and prioritise their workload with minimal guidance.
• Has excellent written and verbal communication skills and is able to adapt to different audiences.
• Has strong attention to detail and an ability to deal with confidential matters.
• Is a supportive team player.
• Is willing to take on new responsibilities and challenges.
• Can be flexible regarding when annual leave is taken depending on the demands at certain points in monthly and annual reporting cycles.

Benefits

Competitive salary and a wide range of benefits.