At a Glance
- Tasks: Deliver exceptional client experiences and manage a professional reception environment.
- Company: Join a dynamic Norwich facilities team focused on excellence.
- Benefits: Competitive salary, diverse benefits, and opportunities for personal growth.
- Other info: Flexible working hours with a supportive team atmosphere.
- Why this job: Be the welcoming face of our company and make a real impact.
- Qualifications: Experience in a front-facing role with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Join our Norwich facilities team as a Receptionist, where you'll play a key role in delivering an exceptional client experience and creating a welcoming, professional environment for all visitors and colleagues. This is an exciting opportunity to join the Norwich facilities team, playing a key role in delivering a 5* client experience.
You will provide a consistently high standard of professional, friendly and approachable service to colleagues, partners, clients, contractors and visitors, while maintaining strong attention to detail and vigilance. The role requires excellent communication skills, as you will engage with stakeholders at all levels to ensure all tasks and requests are handled efficiently, professionally and to the highest standard.
This role is 35 hours per week, Monday – Friday, covering between the hours of 08.00 - 18.00 on a rota basis, with 1 hour for lunch.
The Person- Proven experience in an office environment, ideally in a reception or front-facing role, with confidence engaging a wide range of stakeholders.
- Highly organised with strong attention to detail, able to manage multiple tasks efficiently while maintaining high standards.
- Calm and professional under pressure, with a proactive, can-do attitude and a willingness to learn new systems and skills.
- Excellent communication and IT skills, with experience in professional services and Microsoft Office (Word and Outlook) being advantageous.
- Deliver high-quality client services, including welcoming visitors, managing meeting rooms, coordinating catering, handling calls, and maintaining a professional reception environment.
- Provide efficient facilities support such as mailroom, reprographics, building checks, and managing internal requests, with flexibility to cover additional tasks as needed.
- Support onsite IT activity, including basic troubleshooting, equipment setup, AV checks, and use of core systems and Microsoft applications.
- Maintain high standards of professionalism, client care and compliance, ensuring confidentiality, accurate record keeping, and a positive client experience at all times.
- Work collaboratively within the team, managing workload effectively, communicating clearly, supporting colleagues, and contributing to a flexible, responsive service.
- Take ownership of performance and development, seeking feedback, maintaining skills, and actively contributing to continuous improvement.
As you'd expect, we offer a competitive salary and a wide range of benefits.
Pre-employment ScreeningIf we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.
Receptionist (0558) in Norwich employer: Mills & Reeve
Join our dynamic Norwich facilities team as a Receptionist, where you will thrive in a supportive work culture that prioritises professional development and employee well-being. With a commitment to delivering a 5* client experience, we offer competitive salaries, comprehensive benefits, and opportunities for growth within a collaborative environment that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (0558) in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mills & Reeve. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mills & Reeve before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (0558) in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mills & Reeve:Your cover letter is your chance to shine! Tell us why you want to work at Mills & Reeve specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mills & Reeve!
How to prepare for a job interview at Mills & Reeve
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
