Mills & Reeve is seeking a First Line Support Analyst to join the IT Support Team. This office-based role supports colleagues across the firm, handling telephone, portal, chat and walk-up requests with a focus on first-contact resolution.
The role emphasizes customer service, technical troubleshooting across Windows and Microsoft 365, and collaboration with specialist teams for complex issues. Applicants should be comfortable in a fast-paced, SLA-driven environment and be based at an office
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First Line IT Support Analyst — Customer Focused in Norwich employer: Mills & Reeve
Mills & Reeve is an excellent employer that fosters a collaborative and supportive work culture, providing ample opportunities for professional growth and development within the legal field. With a focus on meaningful work in real estate disputes, employees benefit from a diverse caseload and the chance to mentor junior lawyers, all while being part of a dynamic team in vibrant locations like Norwich, Birmingham, or Cambridge.
