Credit Controller (0349) in Norwich

Join our fantastic Finance team as a Credit Controller and enjoy a diverse role with opportunities for growth and development. The role involves providing credit control support across the firm, supporting our key business objective of being a leader in client experience while driving profitable growth. This is a great opportunity to join a high‑performing finance team and further your career in an ambitious and growing top 50 national law firm.

Qualifications

• High level of numerical and computer literacy, and effective administration skills.
• Strong problem‑solving skills.
• Confident and able to build solid relationships with clients, lawyers and other internal colleagues, and influence people.
• Solid educational background, with at least five GCSE passes or equivalent (including Maths and English) at grade 4 or above.
• CCI qualification, or working towards this, would be desirable.
• Proactive and target‑focused, with resilience to deal with challenging situations and deadlines.
• Can manage and prioritise workload with minimal guidance.
• Excellent written and verbal communication skills and is able to adapt to different audiences.
• Strong attention to detail and an ability to deal with confidential matters.
• Supportive team player.
• Willing to take on new responsibilities and challenges.
• Flexible regarding when annual leave is taken depending on the demands at certain points in monthly and annual reporting cycles.

Responsibilities

• Develop an in‑depth understanding of our cash collection policies, processes and systems to maximise the amount of cash collected each month.
• Understand the firm’s business and the matter‑to‑cash cycle to contribute to effective working‑capital management with a focus on reducing aged debt.
• Build sustainable relationships with clients to encourage prompt payment, resolve queries swiftly, and support repeat instructions via regular contact by phone and email.
• Work to monthly cash targets, manage own ledger, and resolve queries.
• Provide support to your assigned National Service Line to reduce aged debts.
• Liaise with lawyers on overdue bills, carry out agreed actions, and keep accurate records of those actions and responses.
• Ensure data in the firm’s systems is up‑to‑date and accurate regarding credit‑control activities.
• Develop and maintain good relationships across the business and understand our clients to reduce persistent payment delays.
• Work with other Credit Controllers and the wider finance team to resolve queries promptly and keep debt levels at expected levels.
• Escalate issues promptly, with sufficient detail, in line with agreed processes.
• Work with the Debt Recovery Team to identify problem accounts and minimise ongoing risks to the business.

Other Responsibilities

• Develop a sound knowledge of key finance systems relevant to the role.
• Perform other work as necessary to assist in meeting firm objectives as delegated by the Collections Manager, Billing Manager or Financial Controller.

Benefits

We offer a competitive salary and a wide range of benefits.

Pre‑employment screening

Upon offer we will conduct comprehensive pre‑employment screening, which may include a basic DBS, verification of right to work, a three‑year employment history, and a self‑declaration to assess character and suitability for the role.

EEO & Diversity

We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these. We are committed to providing an inclusive and supportive working environment and are happy to consider flexible working arrangements.