At a Glance
- Tasks: Be the friendly face of our office, managing visitors and ensuring smooth operations.
- Company: Join a supportive team in a dynamic Cambridge office environment.
- Benefits: Enjoy a competitive salary, flexible working, and a range of benefits.
- Other info: Flexible hours and a commitment to inclusivity make this a great workplace.
- Why this job: Make a positive impact as the first point of contact for visitors.
- Qualifications: Previous reception experience and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
We are recruiting a Receptionist to join our Facilities team in our Cambridge office. The position is office‑based, 35 hours per week, Monday – Friday, covering 07:30 – 18:00 with occasional evening work on a rota basis, and includes 1 hour lunch.
Responsibilities
- Provide a professional front‑of‑house service, creating a positive first impression for all visitors.
- Manage building access, verify identities, and ensure security protocols are followed at all times.
- Maintain a tidy reception area, monitor shared inboxes, and deliver consistent, high‑quality client service across the office.
- Support daily building operations including opening/locking procedures, key management, visitor sign‑in, and contractor coordination.
- Conduct routine checks of reception facilities (e.g., CCTV, access gates) and ensure compliance with safety procedures.
- Act as a trained fire warden/first aider, supporting emergency response and reporting any health & safety issues.
- Handle post distribution, visitor passes, taxi bookings, courier requests, and general logistics.
- Maintain accurate records and support additional services such as deliveries and collections.
- Liaise with internal teams and external contractors, provide switchboard support where needed, and communicate updates effectively.
- Uphold company values, confidentiality, and compliance with all policies including AML and diversity standards.
- Present professionally at all times.
- Work collaboratively with colleagues, support new starters, and contribute to team objectives.
- Be flexible to support events and busy periods.
- Use a range of systems confidently including Outlook, Teams, Zoom, iManage, Mattersphere/3E, Word, Excel and PowerPoint.
Qualifications
- Proactive and highly organised with previous office and reception experience.
- Confident communicator who remains calm under pressure and demonstrates excellent attention to detail.
- IT literate with a willingness to learn; experience in a professional services environment and knowledge of Microsoft Word and Outlook are advantageous.
Benefits & Working Conditions
Competitive salary and a wide range of benefits. The role supports flexible working arrangements and a supportive working environment. We welcome workplace adjustments to promote inclusive and flexible working for all employees.
Receptionist (0549) in Cambridge employer: Mills & Reeve
Join our dynamic Facilities team in the heart of Cambridge, where we prioritise a supportive and inclusive work culture. As a Receptionist, you'll enjoy competitive salary packages, flexible working arrangements, and opportunities for professional growth while being part of a collaborative environment that values your contributions and promotes employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (0549) in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mills & Reeve. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mills & Reeve before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (0549) in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mills & Reeve:Your cover letter is your chance to shine! Tell us why you want to work at Mills & Reeve specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mills & Reeve!
How to prepare for a job interview at Mills & Reeve
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
