Senior Technology/IT Trainer in Birmingham

Play a leading role in driving firmwide technology adoption at Mills & Reeve!

As a Senior Technology Adoption Advisor, you will play a key role in helping the firm embrace new technology and improved ways of working. You will design and deliver impactful training that empowers colleagues to use digital tools confidently and effectively, boosting productivity and supporting both the technology adoption team roadmap and the wider firm strategy. We welcome applications for either our Cambridge or Birmingham office. Hybrid working is available for this role.

In this role, you will deliver high-quality training across a range of formats—from 1:1 and virtual sessions to group workshops and firmwide events—tailoring your approach to different learning styles. You will design engaging learning experiences, create clear training materials, and contribute to e-learning and video content. You will identify training needs, evaluate effectiveness, and drive innovative ways to embed IT skills across the firm, including supporting new starters as they onboard.

You will also provide hands-on support through training clinics, floorwalking, responding to service desk queries, and assisting with user acceptance testing for new systems. As a senior member of the team, you will mentor colleagues and share your expertise. You will work closely with senior stakeholders to shape training strategies, champion best practice, and maximise the firm's use of technology.

You will act as a subject matter expert in Microsoft 365 and core M&R systems, staying ahead of industry trends to continually improve our approach. You will also take a lead role in major technology projects—managing the training workstream, gathering requirements, creating best practice guides, representing the team at project boards, and ensuring the successful rollout and adoption of new systems and processes.

The ideal person is a technically confident, proactive communicator who can translate emerging technologies into simple, engaging learning for users of all abilities. You will be collaborative, self-motivated and aligned with our core values, bringing strong people skills, attention to detail and the confidence to present effectively to groups of all sizes.

Please ensure you read the job description below detailing full requirements and responsibilities for this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

As you would expect, we offer a competitive salary and a wide range of benefits.

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.

Mills & Reeve is centred on achieving more for clients, their businesses and the wider communities we serve. Our clients and their industries benefit from our knowledge and learning, and receive consistent experiences with no surprises. We build personal relationships, with advice individually tailored to individual need.

By joining Mills & Reeve, you will have the chance to build your skills and experience within a firm that is not only ranked in the top 50 UK law firms, but also one that truly values their people. We are also ranked in The Sunday Times Best Places to Work list, and have been awarded Platinum Investors in People. Our mantra is “Achieve more. Together.”, which we feel embodies our purpose and is more than just a catchphrase!

Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day:

• We’re ambitious - We aim high, we embrace new ideas and we’re passionate about our work.
• We’re open - We communicate openly and honestly to build trust, and we do what’s right.
• We care - We’re committed to each other, our clients, our communities and the planet.
• We collaborate - We’re easy to work with, we offer help willingly and we get things done – together.

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We’re committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.