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For Companies At a Glance
- Tasks: Support IT systems, troubleshoot issues, and assist users across multiple locations.
- Company: Join Mills & Reeve, a top UK law firm with a supportive culture.
- Benefits: Competitive salary, diverse benefits, and opportunities for professional growth.
- Why this job: Be the tech hero in a fast-paced environment while helping others solve challenges.
- Qualifications: Experience in IT support and a passion for helping others.
- Other info: Flexible working arrangements and a commitment to inclusivity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We\’re looking for an enthusiastic and proactive IT Support Analyst to join our Cambridge-based team.
The role
Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? We\’re looking for a proactive and hands-on IT Support Analyst to join our team in Cambridge. In this role, you\’ll be the go-to person for everything from hardware maintenance and software support to troubleshooting and user assistance. You\’ll also play a key role in supporting colleagues across our offices in Norwich, Birmingham, London, Manchester, Leeds, and Oxford, with some occasional travel required.
If you\’re someone who thrives in a fast-paced environment, enjoys variety in your day, and loves helping others solve tech challenges, we\’d love to hear from you.
The person
You\’ll bring your experience in IT support, familiarity with laptops, printers, scanners, and basic data patching, and combine it with a proactive mindset and a passion for helping others. But this role is more than just technical know-how—it\’s about collaboration, communication, and adaptability.
What makes you a great fit?
- You\’re self-managed, methodical, and know how to prioritise effectively—even when things get busy
- You communicate clearly and confidently, tailoring your approach to different audiences
- You build strong relationships with clients, lawyers, and colleagues alike
- You\’re detail-oriented and always keep the user\’s needs front and centre
- You\’re a team player who\’s ready to take on new challenges and responsibilities
- Operating independently and collaboratively, using established tools and procedures
- Staying curious and adaptable—ready to absorb new technical information and apply it effectively
The activities
You\’ll handle a wide range of tasks including:
- Managing and maintaining IT hardware and software across multiple platforms
- Monitoring systems, resolving issues, and escalating when needed
- Tackling up to 100 service desk tickets a week with confidence and care
- Supporting core infrastructure, networks, and telephony systems
- Assisting with software like Microsoft Office, CRM, and document management tools
- Helping users with AV setups and ensuring meetings run without a hitch
- Guiding junior colleagues and ensuring safety and security protocols are followed
For the full person specifications and activities carried out in this role, please ensure you read the job description below.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The benefits
As you\’d expect, we offer a competitive salary and a wide range of benefits.
Pre employment screening
If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.
The firm
Mills & Reeve is centred on achieving more for clients, their businesses and the wider communities we serve. Our clients and their industries benefit from our knowledge and learning, and receive consistent experiences with no surprises. We tell them what they need to know when they need to know it.
We build personal relationships, with advice individually tailored to individual need. And if clients need things we don\’t offer, we draw on our network to give recommendations. Our 1,450 plus people and over 850 lawyers share one vision – achieving more for clients.
By joining Mills & Reeve, you\’ll have the chance to build your skills and experience within a firm that\’s not only ranked in the top 50 UK law firms, but also one that truly values their people. We\’re also ranked in The Sunday Times Best Places to Work list, and have been awarded Platinum Investors in People. Our mantra is \”Achieve more. Together.\”, which we feel embodies our purpose and is more than just a catchphrase
Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day.
- We\’re ambitious – We aim high, we embrace new ideas and we\’re passionate about our work
- We\’re open – We communicate openly and honestly to build trust, and we do what\’s right
- We care – We\’re committed to each other, our clients, our communities and the planet
- We collaborate – We\’re easy to work with, we offer help willingly and we get things done – together
And finally
Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We\’re committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.
IT Support Analyst employer: Mills & Reeve LLP
Contact Detail:
Mills & Reeve LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Mills & Reeve on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific tech challenges and be ready to share your problem-solving process with us.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your technical knowledge in a way that’s easy to understand. Remember, it’s all about helping others solve their tech issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're not just ticking boxes but genuinely excited about the role and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially with hardware maintenance and software support. We love seeing how your skills align with what we do, so don’t hold back on showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled tech challenges and supported users in the past—this will help us see your proactive mindset in action!
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can—we can’t wait to hear from you!
How to prepare for a job interview at Mills & Reeve LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially the tools mentioned in the job description like Microsoft Office and CRM systems. Being able to discuss your experience with these will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tech challenges in the past. Think about specific situations where you resolved issues or helped users, as this will demonstrate your proactive mindset and ability to handle service desk tickets effectively.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be working with a variety of people, being able to tailor your communication style is key. Consider role-playing with a friend to get comfortable with this.
✨Emphasise Teamwork and Adaptability
Be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you adapted to new challenges or supported colleagues, as this aligns perfectly with the team-oriented culture they value.
