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- Tasks: Provide IT support to clients, troubleshoot issues, and assist with system upgrades.
- Company: Join a dynamic tech service team focused on customer-centric IT solutions.
- Benefits: Enjoy flexible hours, casual dress code, pension, holiday, and ongoing training.
- Why this job: Be part of a collaborative culture that values your skills and offers career progression.
- Qualifications: Experience in IT support, Microsoft 365, and strong customer service skills required.
- Other info: Driving licence essential for occasional client visits; modern office near M5 junction 13.
The predicted salary is between 28000 - 42000 £ per year.
An enthusiastic and self-driven IT Service Engineer/Support Engineer with proven technical knowledge and strong customer service skills is sought for this established and dynamic tech service team who are adding to their IT services team based close to M5 J13.
The IT Support Engineer will be part of a collaborative and supportive team who provide all aspects of IT support to external clients, primarily in the local Stroud and Gloucester area, predominantly via remote access with some face-to-face support too.
It's a broad, varied and challenging role including:
- Providing telephone support to clients, addressing technical issues efficiently and effectively
- Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors
- Offering onsite support to resolve hardware and software problems directly at the client's location
- Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology
You will be keen to take ownership of issues, identify priorities and communicate with all parties effectively.
The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:
- Microsoft 365 Admin Center
- Exchange Admin Center
- SharePoint Admin Center
- Endpoint Manager Admin Center
- Microsoft Purview
- Microsoft 365 Defender
- Azure Active Directory and Endpoint experience
- Sound understanding of IPv4 networking
- Windows 11 OS Install and Support
- Microsoft 365 Systems Admin experience
- Microsoft 365 migration and Implementation experience
- Knowledge of GDPR
Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring and management, AWS, Draytek Vigor, Unifi WIFI hardware and/or Managed Switches.
Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise and add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training and development.
Salary £35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training and career progression.
Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30. The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed).
Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days.
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10 employer: Mills Goodwin Talent Network
Contact Detail:
Mills Goodwin Talent Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 Admin Center and Windows 11 OS. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Think of examples that highlight your problem-solving skills and customer service abilities, as these are crucial for the role.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your enthusiasm for continuous learning and development in the IT field. Mention any relevant certifications or courses you’re pursuing, as this shows your commitment to staying updated with the latest technologies.
We think you need these skills to ace IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365, Windows 11 OS, and any other technologies mentioned in the job description. Use specific examples to demonstrate your technical knowledge and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to take ownership of issues and your experience in providing IT support, both remotely and on-site.
Highlight Relevant Skills: In your application, emphasise your familiarity with tools like Exchange Admin Center, SharePoint Admin Center, and Azure Active Directory. If you have experience with GDPR or networking, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Mills Goodwin Talent Network
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 11, and any other relevant technologies. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the challenges of the role.
✨Emphasise Customer Service Experience
Since the role involves direct client interaction, it's crucial to showcase your customer service skills. Share instances where you effectively communicated with clients, resolved their issues, and ensured their satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, illustrating how you identify priorities and take ownership of issues.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be ready to explain why you would be a good fit for their collaborative and customer-centric environment, and how you can contribute to their ongoing success.
