At a Glance
- Tasks: Provide first line technical support to customers via phone and email.
- Company: Mills CNC is a leading distributor of CNC machine tools in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, private healthcare, life assurance, and discounts at gyms and retailers.
- Other info: CNC experience is desirable but not mandatory; training will be provided.
- Why this job: Join a reputable company committed to quality service and customer satisfaction in a dynamic industry.
- Qualifications: Experience in technical support or scheduling; IT literacy is essential.
The predicted salary is between 30000 - 42000 £ per year.
Mills CNC holds exclusive distribution rights for DN Solutions and Zayer Machine Tools in the UK and Ireland, catering to a diverse range of manufacturing businesses by offering comprehensive CNC machine tools and automation solutions tailored to their specific requirements. Our machines, including lathes and machining centres, are widely utilized in various manufacturing companies, exemplifying our extensive presence in the industry.
Areas of manufacturing covered include:
- Aerospace and defence
- Power generation
- Motorsport
- Oil and gas
- Medical
- Automotive
- Precision component manufacture
At Mills CNC, we take pride in our well-established reputation for delivering exclusive machine tools that are renowned for their quality, reliability, and performance. However, what truly sets us apart is our unwavering commitment to providing unparalleled service support to all our valued customers.
As a Technical Helpdesk Support Engineer you will provide first line technical help to our customers. What you’ll be doing:
- Communicating with customers via phone and email to diagnose probable cause of machine issues, and solving problems when possible.
- Booking our engineer visits and identifying where parts may also be required.
- Logging all communications via our Dynamics 365 platform.
- Ensuring strict compliance with our internal health and safety protocols and procedures.
- Reviewing engineer reports and sharing information within Mills in line with our Quality Processes.
Who we’re looking for:
- Excellent communication skills.
- Customer focused coordinator with previous experience of scheduling.
- Self-motivated and proactive mindset, able to manage their own time and workload.
- Methodical thinker who can approach problem solving with a fact based and open mindset.
- A good level of IT literacy and able to use Microsoft office and D365 or other similar systems.
- Able to manage cases, produce reports and liaise with other departments, engineers, management and customers.
Essential Skills or Qualifications for the role:
- Experience in a technical field where fault diagnosis was required – CNC experience is desirable but other technical fields will be considered.
- Previous Customer support, scheduling and coordination experience.
- IT Literacy - use of PC software packages such as Microsoft office, D365 or other similar systems.
Desirable Skills or Qualifications for the role:
- Machine tool knowledge – Other technical fields with transferable skills and experience will be considered.
- Engineering HNC and Modern Apprenticeship - or equivalent experience is desirable.
- Ability to read mechanical and electrical drawings.
- Knowledge of one or more of the following controls: Fanuc / Siemens / Heidenhain.
In addition to the standard 25 days of annual leave (plus Bank Holidays) and an attractive salary package, the selected candidate will enjoy a comprehensive range of benefits, such as life assurance, private healthcare, and discounts at renowned gyms and retailers nationwide, among other perks available through our employee benefits scheme.
Technical Helpdesk Support Engineer in Royal Leamington Spa employer: Mills CNC Ltd
Mills CNC is an exceptional employer, offering a dynamic work environment where employees are valued and supported in their professional growth. As a Technical Helpdesk Support Engineer, you will benefit from a comprehensive range of perks, including private healthcare and life assurance, alongside a commitment to employee development and a culture that prioritises teamwork and customer satisfaction. Located in the heart of the UK manufacturing sector, you'll be part of a company renowned for its quality and reliability, making a meaningful impact in industries such as aerospace, automotive, and medical.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Support Engineer in Royal Leamington Spa
✨Tip Number 1
Familiarise yourself with CNC machinery and the specific tools we distribute at Mills CNC. Understanding the basics of how these machines operate will help you communicate effectively with customers and diagnose issues more efficiently.
✨Tip Number 2
Brush up on your IT skills, particularly with Microsoft Office and Dynamics 365. Being comfortable with these platforms will not only help you log communications but also manage cases and produce reports seamlessly.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you troubleshoot technical issues over the phone or via email. This will prepare you for the real interactions you'll have with our customers.
✨Tip Number 4
Network with professionals in the CNC and manufacturing sectors. Attend industry events or join online forums to gain insights and make connections that could be beneficial during your application process.
We think you need these skills to ace Technical Helpdesk Support Engineer in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you diagnosed faults or provided helpdesk support, especially in a technical field.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and customer-focused approach. Mention specific examples of how you've successfully resolved technical issues or coordinated schedules in past roles.
Highlight IT Literacy:Clearly state your proficiency with Microsoft Office and any experience with Dynamics 365 or similar systems. If you have experience with CNC machines or other technical fields, make sure to include that as well.
Showcase Problem-Solving Skills:In your application, provide examples of how you've approached problem-solving in a methodical way. This could include specific instances where you diagnosed issues or improved processes in previous jobs.
How to prepare for a job interview at Mills CNC Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge, especially related to CNC machines and fault diagnosis. Be prepared to discuss any relevant experience you have, even if it's from a different technical field.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating with customers, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you successfully resolved customer issues or coordinated schedules.
✨Familiarise Yourself with Dynamics 365
As you'll be logging communications and managing cases using Dynamics 365, it’s beneficial to familiarise yourself with this platform. If you have experience with similar systems, be ready to discuss how you adapted to new software in the past.
✨Prepare for Problem-Solving Scenarios
Expect to encounter problem-solving scenarios during the interview. Think of specific instances where you diagnosed issues and how you approached them methodically. This will demonstrate your ability to think critically under pressure.
