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- Tasks: Manage technical parts sales and support customers with parts identification.
- Company: Mills CNC is a leading distributor of CNC machine tools in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, private healthcare, life assurance, and discounts at gyms and retailers.
- Why this job: Join a reputable company known for quality and exceptional customer service in a dynamic industry.
- Qualifications: Previous sales and customer support experience, plus IT literacy with Microsoft Office and D365.
- Other info: Hands-on role with opportunities to work closely with service teams and international partners.
The predicted salary is between 28800 - 43200 £ per year.
Mills CNC holds exclusive distribution rights for DN Solutions and Zayer Machine Tools in the UK and Ireland, catering to a diverse range of manufacturing businesses by offering comprehensive CNC machine tools and automation solutions tailored to their specific requirements.
Our machines, including lathes and machining centres, are widely utilized in various manufacturing companies, exemplifying our extensive presence in the industry. Areas of manufacturing covered include:
- Aerospace and defense
- Power generation
- Motorsport
- Oil and gas
- Medical
- Automotive
- Precision component manufacture
At Mills CNC, we take pride in our well-established reputation for delivering exclusive machine tools that are renowned for their quality, reliability, and performance. However, what truly sets us apart is our unwavering commitment to providing unparalleled service support to all our valued customers.
As a Parts Coordinator you\’ll provide first class technical parts sales to our customers.
What you’ll be doing:
This role is responsible for managing technical parts sales, supporting customers with parts identification, and ensuring efficient order processing and dispatch. It involves close coordination with service teams, suppliers, and international partners to maintain stock accuracy, process warranty claims, and uphold profitability targets. The position also includes hands-on support in stores operations, goods handling, and administrative tasks related to invoicing and logistics.
Who we’re looking for:
- Excellent communication skills
- Customer focused coordinator with previous experience of internal sales
- Self-motivated and proactive mindset, able to manage their own time and workload
- Methodical thinker who can approach problem solving with a fact based and open mindset
- A good level of IT literacy and able to use Microsoft office and D365 or other similar systems.
- Able to manage cases, produce reports and liaise with other departments, engineers, management and customers.
Essential Skills or Qualifications for the role:
- Experience in a sales based role
- Previous customer support experience
- IT Literacy – use of PC software packages such as Microsoft office, D365 or other similar systems
Desirable Skills or Qualifications for the role:
- Machine tool knowledge
- Ability to read mechanical, electrical and parts drawings
In addition to the standard 25 days of annual leave (plus Bank Holidays) and an attractive salary package, the selected candidate will enjoy a comprehensive range of benefits, such as life assurance, private healthcare, and discounts at renowned gyms and retailers nationwide, among other perks available through our employee benefits scheme.
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Parts Coordinator employer: Mills CNC Ltd
Contact Detail:
Mills CNC Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Coordinator
✨Tip Number 1
Familiarise yourself with CNC machine tools and the specific products offered by Mills CNC. Understanding the technical aspects and applications of these machines will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Network with professionals in the manufacturing industry, especially those who have experience with CNC machinery. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the Parts Coordinator role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office and D365. Being proficient in these systems is crucial for managing orders and reports efficiently, so consider taking a short course or tutorial to enhance your capabilities before applying.
✨Tip Number 4
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to thrive in a customer-focused role like the Parts Coordinator position.
We think you need these skills to ace Parts Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer support. Emphasise any previous roles where you managed parts sales or worked with technical products, as this will resonate well with Mills CNC's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Parts Coordinator role. Mention specific skills that align with the job description, such as your communication abilities and IT literacy, and provide examples of how you've successfully managed customer relationships in the past.
Showcase Problem-Solving Skills: Since the role requires a methodical thinker, include examples in your application that demonstrate your problem-solving capabilities. Describe situations where you identified issues and implemented effective solutions, particularly in a sales or customer service context.
Highlight Technical Knowledge: If you have experience with machine tools or can read mechanical and electrical drawings, make sure to mention this in your application. This knowledge is desirable for the role and can set you apart from other candidates.
How to prepare for a job interview at Mills CNC Ltd
✨Showcase Your Technical Knowledge
As a Parts Coordinator, having a solid understanding of machine tools and parts is crucial. Brush up on your knowledge of CNC machines, lathes, and machining centres, as well as any relevant technical terms. This will help you impress the interviewers with your expertise.
✨Demonstrate Customer Focus
Since the role involves providing first-class technical parts sales, be prepared to discuss your previous customer support experiences. Share specific examples of how you've successfully resolved customer issues or improved their experience, showcasing your commitment to customer satisfaction.
✨Highlight Your IT Skills
The job requires a good level of IT literacy, particularly with Microsoft Office and D365. Be ready to talk about your experience with these systems and how you've used them in past roles. If possible, mention any specific reports or cases you've managed using these tools.
✨Prepare for Problem-Solving Scenarios
The interview may include questions that assess your problem-solving abilities. Think of examples where you've approached challenges methodically and fact-based. Practice articulating your thought process clearly, as this will demonstrate your analytical skills and proactive mindset.