Manager, Learning Operations

The Learning Operations Manager is a strategic leader responsible for overseeing the operational delivery of global Learning & Development (L&D) initiatives. This role manages a cross-functional team—including LMS Administrators, Training Coordinators, and Instructional Designers/Developers—across multiple geographies (US and India). The Learning Operations Manager ensures operational excellence, compliance, and continuous improvement within the L&D function, driving impactful learning experiences that support organizational goals. This position partners with HR, IT, and business leaders to optimize learning technologies, processes, and programs, while fostering a culture of growth and performance.

RESPONSIBILITIES

• Operational Excellence
  • Ensure successful execution of all department offerings.
  • Market and communicate department offerings.
  • Manage day-to-day scheduling and logistics of training sessions and programs offered worldwide.
  • Manage vendor relationships, contracts, and budgets in support of scheduled programming.
  • Partner with Learning and HR Business Partners to enhance team effectiveness within the business.
  • Gather and analyze metrics to evaluate impact of learning programs and inform stakeholders. Create dashboards and reports.
• Compliance Training
  • Collaborate with compliance, legal, IT, and other business units to identify solutions to compliance training requirements.
  • Oversee scheduling, administration, and reporting of compliance training as required by various business units across Milliman.
• Infrastructure Management
  • Manage the Learning tech stack, including the LMS (Absorb), content development, communication, and project management tools.
  • Liaison with IT, HR, and other departments for seamless technology integration between platforms.
  • Manage the selection and implementation of new learning technologies.
• Process Improvement
  • Analyze workflows to enhance Learning & Development department processes and operations.
  • Collaborate with the HR Service Center for the completion of repetitive tasks.
  • Facilitate improvements to department’s processes, ensure all SOPs are kept up-to-date, reinforce file organization and project management standards.
  • Create templates and models to accelerate content creation.
• Instructional Design and Development
  • The ideal candidate will have experience designing and developing various forms of digital content sufficient to supervise instructional designers/developers in the creation and/or update of superior learning content.
  • There will be opportunities to facilitate in-person and online instructor-led sessions—if that appeals to the person in this role (no pressure!).

SKILLS & QUALIFICATIONS REQUIRED

• Bachelor's degree.
• The ideal candidate must have minimum 5 years of experience in an L&D-related role.
• The ideal candidate must have minimum 3 years of experience managing a team.
• The ideal candidate must have previous experience with Absorb (or other similar LMS), Wrike (or similar PM tool), PowerBI, Articulate360, Canva, and other standard learning development tools.
• The ideal candidate must have previous experience working in a global L&D function with exposure to EMEA and APAC.
• The ideal candidate must have project management skills including the ability to manage complex programs within complex organizational structures.
• Must have previous experience with multiple learning delivery approaches.
• Must have previous experience building cross-functional relationships and collaborating at all levels in an organization.
• Must have excellent written and verbal communication skills; demonstrated experience managing department communications.
• Must have the ability to influence without authority in a decentralized structure and to think strategically about the solutions to offer.

SKILLS & QUALIFICATIONS PREFERRED

• Prior experience in decentralized professional services firms.

LOCATION

• Candidate will be required to work out of London office at least 3 days a week.