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For Companies At a Glance
- Tasks: Manage client relationships and drive service delivery for Managed Service clients.
- Company: Dynamic IT services company with a focus on client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the key player in ensuring client satisfaction and driving business growth.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
- Other info: Join a collaborative team with a focus on innovation and client success.
The predicted salary is between 45000 - 55000 £ per year.
Department: Services / Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in-life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You'll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance
- Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure.
- Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager.
- Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth
- Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure.
- Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers.
- Identify and convert net-new MSP opportunities prospect with Sales, run discovery, shape scope to Millgates approved service stack, and close.
- Pricing, Proposals & Contract Administration
- Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs.
- Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process.
- Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit
- Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager aligning commercials, capacity, and customer outcomes; ensure what's sold is supportable and set up for success.
- Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting
- Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS.
- Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
Essential
- Proven success in MSP / Managed Services account growth, renewals, or service-led sales.
- Confident running QBRs/service reviews, turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
Desirable
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager in Yorkshire employer: Millgate
Contact Detail:
Millgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Sales Manager in Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT services space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their client base and think about how your skills can help them grow. Tailor your pitch to show how you can drive renewals and expand their managed services.
✨Tip Number 3
Practice your QBR presentation skills! Since this role involves leading service reviews, being able to communicate effectively and confidently is key. Run through mock presentations with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Services Sales Manager role!
We think you need these skills to ace IT Services Sales Manager in Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Services Sales Manager role. Highlight your experience with Managed Services and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your Success Stories: When writing your application, include specific examples of how you've driven client success or managed renewals in the past. We love numbers, so if you can quantify your achievements, even better! This helps us see your potential impact.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to let your personality shine through. Share your passion for IT services and client relationships. We’re looking for someone who fits well with our culture at StudySmarter!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. We can’t wait to hear from you!
How to prepare for a job interview at Millgate
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of managed services. Brush up on key concepts like SLAs, QBRs, and pricing models. Being able to discuss these confidently will show that you're not just familiar with the role but also passionate about it.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing client escalations or driving renewals. Think of examples from your past experience where you've successfully navigated similar challenges and be ready to share them.
✨Showcase Your Stakeholder Management Skills
This role requires excellent communication across various teams. Prepare to discuss how you've effectively collaborated with different stakeholders in previous roles. Highlight any successful projects where you acted as a bridge between teams.
✨Demonstrate Your Commercial Acumen
Be ready to talk about how you've contributed to revenue growth in past positions. Discuss your experience with pricing strategies and how you've ensured profitability while meeting client expectations. This will show that you understand the commercial side of managed services.