At a Glance
- Tasks: Design and implement complex IT solutions while mentoring junior engineers.
- Company: Dynamic tech company in Sheffield with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting career growth in a collaborative environment.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Strong expertise in Microsoft technologies and project management experience.
The predicted salary is between 60000 - 80000 £ per year.
The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for both clients and internal business systems. The role combines technical consultancy, infrastructure design, project delivery, and major incident management.
Acting as a trusted advisor to clients and colleagues, the Professional Services Engineer will work closely with stakeholders to understand business requirements, design appropriate technical solutions, and deliver projects to a high standard. The role will also act as a senior escalation point for complex technical issues and provide mentoring and knowledge sharing to engineers across the business.
This position requires a proactive, customer-focused individual with strong technical expertise across Microsoft technologies, networking, cloud platforms, cybersecurity, and infrastructure solutions.
Key Responsibilities
- Technical Consultancy & Solution Design
- Engage directly with clients to understand business objectives, technical requirements, challenges, and risks.
- Conduct discovery workshops, site assessments, and technical reviews.
- Produce high-quality technical designs, proposals, statements of work, and implementation plans.
- Recommend technology solutions that align with client requirements and best practices.
- Support pre-sales engagements by providing technical guidance and solution architecture expertise.
- Identify opportunities for service improvement, infrastructure optimisation, security enhancement, and cloud adoption.
- Project Delivery & Implementation
- Lead the delivery of complex infrastructure and transformation projects.
- Deploy, configure, and migrate Microsoft 365 environments, Microsoft Azure services, hybrid cloud solutions, network infrastructure, security technologies, and server and storage platforms.
- Conduct infrastructure upgrades, system replacements, and cloud migrations.
- Ensure projects are delivered on time, within scope, and to the highest technical standards.
- Produce detailed implementation documentation and handover materials.
- Major Incident Management
- Act as the technical lead for Priority 1 and business-critical incidents.
- Take ownership of complex escalations from Service Desk and Engineering teams.
- Coordinate technical response activities during major incidents.
- Perform root cause analysis and implement preventative measures.
- Provide clear communication and updates to internal stakeholders, management, and clients.
- Drive service restoration whilst maintaining excellent customer experience.
- Infrastructure & Internal Systems Support
- Support the design, maintenance, and continual improvement of the company's internal IT infrastructure.
- Assist with internal technology strategy, security initiatives, and systems optimisation.
- Promote adoption of best practices, automation, and standardisation across the business.
- Contribute to business continuity and disaster recovery planning.
- Technical Leadership & Knowledge Sharing
- Act as a role model for engineers across the organisation.
- Provide mentoring, coaching, and technical guidance to junior and mid-level engineers.
- Support the development of technical standards, procedures, and best practices.
- Assist with onboarding and capability development of engineering staff.
- Encourage a culture of continuous improvement and professional development.
- Documentation & Governance
- Produce clear, professional, and accurate technical documentation.
- Maintain project records, diagrams, implementation notes, and knowledge base articles.
- Ensure all activities align with company policies, industry standards, and customer requirements.
- Support compliance with ISO 9001, Cyber Essentials, information security controls, and operational processes.
Knowledge & Technical Skills
The successful candidate will demonstrate strong expertise across several of the following areas:
- Microsoft Technologies
- Microsoft 365
- Entra ID (Azure AD)
- Intune
- Exchange Online
- SharePoint Online
- Teams
- Cloud Platforms
- Microsoft Azure
- Virtual Networking
- Azure Virtual Machines
- Azure Backup
- Azure Site Recovery
- Identity and Security Services
- Infrastructure
- Windows Server
- Active Directory
- DNS
- DHCP
- Group Policy
- Storage Solutions
- Networking
- VLANs
- Routing and Switching
- Firewalls
- VPN Technologies
- Wireless Networking
- Network Security
- Security
- Microsoft Defender Suite
- Email Security
- Endpoint Protection
- Vulnerability Management
- Security Monitoring
- Cybersecurity Best Practice
- Virtualisation
- VMware
- Hyper-V
Experience Required
- Essential
- Significant experience delivering infrastructure and cloud projects.
- Proven experience working within a Managed Service Provider (MSP) or Professional Services environment.
- Strong Microsoft 365 and Azure implementation experience.
- Experience leading technical projects and managing major incidents.
- Excellent troubleshooting and problem-solving skills.
- Strong client-facing communication and consultancy skills.
- Experience producing technical designs and project documentation.
- Full UK driving licence.
- Desirable
- Microsoft certifications.
- Azure certifications.
- Cybersecurity qualifications.
- Project delivery or project management experience.
Professional Services Engineer (4th Line) in Sheffield employer: Millgate
Millgate is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the marketing field. With a strong emphasis on employee growth, we offer continuous development opportunities and encourage creativity in content creation, all while being located in a vibrant area that enhances both professional and personal life. Join us to be part of a team that values innovation, teamwork, and the pursuit of excellence in every marketing endeavour.
