At a Glance
- Tasks: Design and implement complex IT solutions while mentoring junior engineers.
- Company: Dynamic tech company in Sheffield with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting career growth in a collaborative environment.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Strong experience in Microsoft technologies and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for both clients and internal business systems. The role combines technical consultancy, infrastructure design, project delivery, and major incident management.
Acting as a trusted advisor to clients and colleagues, the Professional Services Engineer will work closely with stakeholders to understand business requirements, design appropriate technical solutions, and deliver projects to a high standard. The role will also act as a senior escalation point for complex technical issues and provide mentoring and knowledge sharing to engineers across the business.
This position requires a proactive, customer-focused individual with strong technical expertise across Microsoft technologies, networking, cloud platforms, cybersecurity, and infrastructure solutions.
Key Responsibilities- Technical Consultancy & Solution Design
- Engage directly with clients to understand business objectives, technical requirements, challenges, and risks.
- Conduct discovery workshops, site assessments, and technical reviews.
- Produce high-quality technical designs, proposals, statements of work, and implementation plans.
- Recommend technology solutions that align with client requirements and best practices.
- Support pre-sales engagements by providing technical guidance and solution architecture expertise.
- Identify opportunities for service improvement, infrastructure optimisation, security enhancement, and cloud adoption.
- Project Delivery & Implementation
- Lead the delivery of complex infrastructure and transformation projects.
- Deploy, configure, and migrate:
- Microsoft 365 environments
- Microsoft Azure services
- Hybrid cloud solutions
- Network infrastructure
- Security technologies
- Server and storage platforms
- Conduct infrastructure upgrades, system replacements, and cloud migrations.
- Ensure projects are delivered on time, within scope, and to the highest technical standards.
- Produce detailed implementation documentation and handover materials.
- Major Incident Management
- Act as the technical lead for Priority 1 and business-critical incidents.
- Take ownership of complex escalations from Service Desk and Engineering teams.
- Coordinate technical response activities during major incidents.
- Perform root cause analysis and implement preventative measures.
- Provide clear communication and updates to internal stakeholders, management, and clients.
- Drive service restoration whilst maintaining excellent customer experience.
- Infrastructure & Internal Systems Support
- Support the design, maintenance, and continual improvement of the company's internal IT infrastructure.
- Assist with internal technology strategy, security initiatives, and systems optimisation.
- Promote adoption of best practices, automation, and standardisation across the business.
- Contribute to business continuity and disaster recovery planning.
- Technical Leadership & Knowledge Sharing
- Act as a role model for engineers across the organisation.
- Provide mentoring, coaching, and technical guidance to junior and mid-level engineers.
- Support the development of technical standards, procedures, and best practices.
- Assist with onboarding and capability development of engineering staff.
- Encourage a culture of continuous improvement and professional development.
- Documentation & Governance
- Produce clear, professional, and accurate technical documentation.
- Maintain project records, diagrams, implementation notes, and knowledge base articles.
- Ensure all activities align with company policies, industry standards, and customer requirements.
- Support compliance with ISO 9001, Cyber Essentials, information security controls, and operational processes.
The successful candidate will demonstrate strong expertise across several of the following areas:
- Microsoft Technologies
- Microsoft 365
- Entra ID (Azure AD)
- Intune
- Exchange Online
- SharePoint Online
- Teams
- Cloud Platforms
- Microsoft Azure
- Virtual Networking
- Azure Virtual Machines
- Azure Backup
- Azure Site Recovery
- Identity and Security Services
- Infrastructure
- Windows Server
- Active Directory
- DNS
- DHCP
- Group Policy
- Storage Solutions
- Networking
- VLANs
- Routing and Switching
- Firewalls
- VPN Technologies
- Wireless Networking
- Network Security
- Security
- Microsoft Defender Suite
- Email Security
- Endpoint Protection
- Vulnerability Management
- Security Monitoring
- Cybersecurity Best Practice
- Virtualisation
- VMware
- Hyper-V
- Essential
- Significant experience delivering infrastructure and cloud projects.
- Proven experience working within a Managed Service Provider (MSP) or Professional Services environment.
- Strong Microsoft 365 and Azure implementation experience.
- Experience leading technical projects and managing major incidents.
- Excellent troubleshooting and problem-solving skills.
- Strong client-facing communication and consultancy skills.
- Experience producing technical designs and project documentation.
- Full UK driving licence.
- Desirable
- Microsoft certifications.
- Azure certifications.
- Cybersecurity qualifications.
- Project delivery or project management experience.
Professional Services Engineer in Sheffield employer: Millgate
Join our dynamic telecoms operations team as a Provisioning Specialist, where you'll thrive in a fast-paced environment that values organisation and customer satisfaction. We offer a collaborative work culture with opportunities for continuous improvement and professional growth, ensuring you can develop your skills while managing diverse projects. Located in a vibrant area, our company provides a supportive atmosphere that encourages innovation and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Engineer in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Millgate values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Millgate might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Millgate!
✨Direct Apply to Millgate
Let's not forget to apply directly through the Millgate website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Professional Services Engineer in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Millgate.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Millgate. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Millgate
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
