At a Glance
- Tasks: Manage client relationships and drive service success for Managed Service clients.
- Company: Leading tech company focused on inclusive job opportunities.
- Benefits: Hybrid work model, competitive salary, and professional growth.
- Other info: Join a dynamic team with a focus on innovation and client success.
- Why this job: Be the key player in enhancing client satisfaction and driving business growth.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
The predicted salary is between 36000 - 60000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Services / Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You'll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance
- Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure.
- Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager.
- Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth
- Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure.
- Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers.
- Identify and convert net-new MSP opportunities - prospect with Sales, run discovery, shape scope to Millgate's approved service stack, and close.
- Pricing, Proposals & Contract Administration
- Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs.
- Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process.
- Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit
- Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager - aligning commercials, capacity, and customer outcomes; ensure what's sold is supportable and set up for success.
- Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting
- Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS.
- Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
Essential
- Proven success in MSP / Managed Services account growth, renewals, or service-led sales.
- Confident running QBRs/service reviews, turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
Desirable
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager in Sheffield employer: Millgate
At our Sheffield location, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. As an IT Services Sales Manager, you will benefit from a supportive environment that encourages professional growth through ongoing training and development opportunities, while also enjoying the flexibility of a hybrid working model. Join us to be part of a team that is dedicated to exceeding client expectations and driving meaningful results in the managed services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Sales Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT services space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their client base and what makes them tick. This will help you tailor your answers and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Services Sales Manager. Highlight your successes in managing client relationships and driving renewals. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace IT Services Sales Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Services Sales Manager role. Highlight your experience with managed services and client success, as this will show us you understand what we're looking for.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive renewals and commercial growth. Numbers speak volumes, so if you've increased revenue or improved client satisfaction, let us know!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Millgate
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of Managed Services. Brush up on your knowledge about service delivery, client success plans, and how to drive renewals. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have successfully implemented them.
✨Prepare for QBRs Like a Pro
Since leading Quarterly Business Reviews is a key part of the role, practice how you would present performance metrics and improvement actions. Think about how you can turn insights into actionable plans. You might even want to prepare a mock presentation to get comfortable with the format.
✨Show Off Your Commercial Acumen
Be ready to discuss your experience with pricing models and contract administration. Have examples ready where you’ve built pricing structures or managed renewals. This will demonstrate your strong commercial acumen and ability to safeguard margins while ensuring service quality.
✨Demonstrate Stakeholder Management Skills
This role requires excellent stakeholder management, so think of times when you’ve successfully navigated complex relationships. Be prepared to share how you’ve handled escalations calmly and structured, and how you’ve aligned different teams towards common goals. This will highlight your ability to be the bridge between various functions.
