At a Glance
- Tasks: Manage client relationships and drive service success for Managed Service clients.
- Company: Leading tech company focused on inclusive job opportunities.
- Benefits: Hybrid work model, competitive salary, and professional growth.
- Other info: Join a dynamic team with a focus on innovation and client success.
- Why this job: Be the key player in enhancing client satisfaction and driving business growth.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Services / Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You'll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance
- Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure.
- Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager.
- Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth
- Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure.
- Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers.
- Identify and convert net-new MSP opportunities - prospect with Sales, run discovery, shape scope to Millgate's approved service stack, and close.
- Pricing, Proposals & Contract Administration
- Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs.
- Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process.
- Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit
- Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager - aligning commercials, capacity, and customer outcomes; ensure what's sold is supportable and set up for success.
- Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting
- Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS.
- Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
Essential
- Proven success in MSP / Managed Services account growth, renewals, or service-led sales.
- Confident running QBRs/service reviews, turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
Desirable
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager in Sheffield employer: Millgate
Millgate is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the marketing field. With a strong emphasis on employee growth, we offer continuous development opportunities and encourage creativity in content creation, all while being located in a vibrant area that enhances both professional and personal life. Join us to be part of a team that values innovation, teamwork, and the pursuit of excellence in every marketing endeavour.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Sales Manager in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Millgate values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Millgate might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Millgate!
✨Direct Apply to Millgate
Let's not forget to apply directly through the Millgate website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Services Sales Manager in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Millgate.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Millgate. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Millgate
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
