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For Companies At a Glance
- Tasks: Manage client relationships and ensure service delivery exceeds expectations.
- Company: Dynamic IT services company with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a team that values client success and drives impactful service improvements.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 45000 - 55000 £ per year.
Department: Services /Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in-life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You’ll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance: Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure. Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager. Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth: Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure. Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers. Identify and convert net-new MSP opportunities prospect with Sales, run discovery, shape scope to Millgates approved service stack, and close.
- Pricing, Proposals & Contract Administration: Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs. Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process. Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit: Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager aligning commercials, capacity, and customer outcomes; ensure what’s sold is supportable and set up for success. Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting: Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS. Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
- Essential: Proven success in MSP / Managed Services account growth, renewals, or service-led sales. Confident running QBRs/service reviews, turning insights into scoped, deliverable work. Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope. Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
- Desirable: Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline. Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
Locations
IT Services Sales Manager in Sheffield, Yorkshire employer: Millgate
Contact Detail:
Millgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Sales Manager in Sheffield, Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT services space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially around client success and service governance. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that IT Services Sales Manager role!
We think you need these skills to ace IT Services Sales Manager in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Services Sales Manager role. Highlight your experience with Managed Services and how you've successfully managed client relationships in the past. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven renewals or expanded accounts. Numbers speak volumes, so if you’ve increased revenue or improved client satisfaction, let us know!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us while you're at it!
How to prepare for a job interview at Millgate
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of managed services, especially how they relate to client success and renewals. Brush up on your knowledge of pricing models and SLAs, as you'll need to demonstrate your ability to build client-specific pricing and ensure service quality.
✨Prepare for QBRs Like a Pro
Since leading Quarterly Business Reviews is a key part of the role, practice how you would communicate performance metrics, risks, and improvement actions. Think about how you can turn insights into actionable plans that align with client expectations and service delivery.
✨Showcase Your Stakeholder Management Skills
Be ready to discuss your experience in managing relationships across different teams, such as Sales, Service Desk, and Professional Services. Prepare examples of how you've successfully handled escalations and ensured alignment between commercials and customer outcomes.
✨Familiarise Yourself with Relevant Tools
Get comfortable with CRM systems and any tools mentioned in the job description, like Microsoft SharePoint or ITIL concepts. Being able to talk about your experience with these tools will show that you're ready to hit the ground running and maintain accurate records as required.