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For Companies At a Glance
- Tasks: Manage client relationships and drive service delivery for Managed Service clients.
- Company: Dynamic IT services company with a focus on innovation and client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the key player in enhancing client satisfaction and driving business growth.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
- Other info: Join a collaborative team with a commitment to excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Department: Services / Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in-life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You'll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance
- Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure.
- Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager.
- Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth
- Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure.
- Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers.
- Identify and convert net-new MSP opportunities prospect with Sales, run discovery, shape scope to Millgate's approved service stack, and close.
- Pricing, Proposals & Contract Administration
- Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs.
- Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process.
- Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit
- Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager aligning commercials, capacity, and customer outcomes; ensure what's sold is supportable and set up for success.
- Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting
- Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS.
- Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
- Essential
- Proven success in MSP / Managed Services account growth, renewals, or service-led sales.
- Confident running QBRs/service reviews, turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
- Desirable
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager employer: Millgate
Contact Detail:
Millgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Sales Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT services space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially around client success and service governance. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that IT Services Sales Manager role!
We think you need these skills to ace IT Services Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Services Sales Manager. Highlight your experience with Managed Services and any relevant achievements that showcase your ability to drive renewals and client success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Don't forget to mention your experience with QBRs and service governance.
Showcase Your Commercial Acumen: We want to see your understanding of pricing models and contract administration. Include examples of how you've successfully managed renewals or driven expansion revenue in previous roles.
Apply Through Our Website: For the best chance of getting noticed, make sure you apply through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Millgate
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of managed services. Be ready to discuss how you've successfully managed client relationships, driven renewals, and identified new opportunities in your previous roles. This will show that you can hit the ground running.
✨Prepare for QBRs Like a Pro
Since you'll be leading Quarterly Business Reviews, practice how you would present performance metrics and improvement actions. Think about how to turn insights into actionable plans and be prepared to discuss real examples from your past experiences.
✨Show Off Your Commercial Acumen
Brush up on your pricing strategies and how to build client-specific pricing models. Be ready to explain how you've safeguarded margins and ensured service quality in your previous roles. This will demonstrate your strong commercial understanding.
✨Master Stakeholder Management
Think about your approach to managing stakeholders across different teams. Prepare examples of how you've effectively communicated and collaborated with various departments to ensure successful service delivery. This is key for the role!