Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and drive service success for Managed Service clients.
- Company: Dynamic tech company in Sheffield with a hybrid work model.
- Benefits: Full-time, permanent role with competitive salary and growth opportunities.
- Why this job: Make a real impact by ensuring client satisfaction and driving commercial growth.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
- Other info: Join a collaborative team focused on innovation and client success.
The predicted salary is between 45000 - 55000 £ per year.
Department: Services /Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Contract: Fulltime, permanent
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in-life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You'll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
- Client Success & Service Governance: Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager. Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth: Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure. Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers. Identify and convert net-new MSP opportunities prospect with Sales, run discovery, shape scope to Millgates approved service stack, and close.
- Pricing, Proposals & Contract Administration: Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria. Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager aligning commercials, capacity, and customer outcomes; Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented. Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); Produce pipeline, renewal, utilisation linked services growth and client health reports; Renewal rate and Net Revenue Retention (NRR) across MSP clients. QBR completion, action closure and documented on CRM Services growth: expansion, project pull through from QBRs. Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Proven success in MSP / Managed Services account growth, renewals, or service-led sales. Confident running QBRs/service reviews, turning insights into scoped, deliverable work. Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope. Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Service Sales Manager (m/w/d) employer: Millgate
Contact Detail:
Millgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Sales Manager (m/w/d)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Service Sales Manager gig.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your success in managing service relationships and driving renewals. When you get the chance to chat with potential employers, let them see what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on articulating your experience with QBRs, client success plans, and pricing models. The more comfortable you are, the more confident you'll come across.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm for the role and gives you a better shot at getting noticed by the hiring team.
We think you need these skills to ace IT Service Sales Manager (m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Sales Manager. Highlight your experience with managed services, client success, and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing client relationships and driving commercial growth. Let us know what excites you about working with StudySmarter!
Showcase Your Skills: Don’t forget to highlight your skills in stakeholder management and pricing models. We’re looking for someone who can bridge the gap between clients and our service teams, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Millgate
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of managed services. Be ready to discuss how you've successfully managed client relationships, driven renewals, and identified new opportunities in your previous roles. This will show that you can hit the ground running.
✨Prepare for QBRs Like a Pro
Since you'll be leading Quarterly Business Reviews, practice how you would present performance metrics, risks, and improvement actions. Use real examples from your past experiences to demonstrate your ability to turn insights into actionable plans.
✨Get Familiar with Pricing Models
Brush up on how to build client-specific pricing models. Be prepared to discuss how you ensure profitability while aligning with service quality and SLAs. This knowledge will highlight your commercial acumen and attention to detail.
✨Showcase Your Stakeholder Management Skills
Think of examples where you've effectively managed relationships across different teams, like Sales and Service Delivery. Highlight your experience with CRM tools and how you've used them to maintain accurate records and drive client success.