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For Companies At a Glance
- Tasks: Engage with clients, understand their needs, and drive growth through strategic planning.
- Company: Join Millgate, a leading IT solutions provider focused on client success and innovation.
- Benefits: Enjoy a competitive salary, health cash plan, employee discounts, and funded social events.
- Why this job: Be part of a dynamic team that values personal development and offers a vibrant work culture.
- Qualifications: Strong communication skills and IT reseller experience preferred; must have a clean driving licence.
- Other info: Work remotely across the UK with flexible hours and opportunities for continuous learning.
The predicted salary is between 36000 - 54000 £ per year.
Department: IT Sales
Location: 7 Vantage Drive/field based
Reports to: Head of Sales IT
Direct reports: None
Salary: up £45,000 + OTE
Hours: 09.00-17.30
Job purpose:
To provide a pro-active, face to face, sales overlay resource to an agreed book of Millgate clients. The main priority is growth, driven through a wider knowledge of each account, strategic planning and by providing each client better understanding of the Millgate current proposition and longer term strategy.
Key responsibilities
- Understand each client's needs better than anyone else.
- Implement solution-based initiatives across Millgate's 6 Pillars and develop and maintain strong relationships with key decision makers and stakeholders.
- Identify opportunities to expand the services used by each client.
- Understand the services being delivered to each client.
- Be the escalation point for any complaints/issues that the Sales teams require additional support with.
- Ensure regular meetings and contact strategy is in place with all clients.
- Champion the brand at every opportunity.
- Challenge the Solutions team to deliver a better client experience.
- Manage the contractual relationship and renewal of each client contract.
- Take the lead to ensure a detailed forecasting exercise is produced for all clients prior to the start of each financial year.
- Use Netsuite to log and report accurately on all client statuses i.e. active, pending, lost, renewed etc.
- Support the client feedback. A vital part of continual improvement is hearing from clients what they want more/less of and quickly feeding this back to the project team.
Development
- To proactively gain feedback from others to aid personal development and performance.
- Identify and undertake any training as part of their continuous professional development.
- Maintain awareness and keep abreast of the constantly changing software and hardware systems and peripherals.
- Provide support/guidance to new starters in their team.
Communication
- Employ effective communication, negotiation and influencing skills to enable the delivery of all targets and areas of responsibility.
- Be a role model, demonstrating personal authentic leadership as well as the values of the company.
- Keep up to date with company news by attendance at team meetings and company wide briefs.
Skills & Experience
- Strong communication and presentation skills - must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders.
- IT reseller experience is highly desirable.
- Excellent relationship management skills - must be able to build and maintain relationships with senior managers, directors, and key customer stakeholders.
- Influencing - must have the ability to influence key decision makers internally and externally.
- Time & Diary Management - must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings, company sites and working from home, where appropriate.
- Excellent knowledge of Outlook, Word, Excel and PowerPoint is essential.
- The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
- Must have full and clean driving licence and be willing to travel.
Benefits:
- Competitive salary
- Health Cash Plan
- Pension
- Employee discounts
- Wellbeing activities
- Recommend a friend scheme
- Funded Social events
- Learning and Development opportunities
- Modern office spaces
- Ample free parking
Client Relationship Manager in Sheffield employer: Millgate
Contact Detail:
Millgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Sheffield
✨Tip Number 1
Familiarise yourself with Millgate's services and the IT reseller landscape. Understanding their six pillars will help you engage in meaningful conversations with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Millgate on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Practice your communication and presentation skills. As a Client Relationship Manager, you'll need to effectively convey information and influence decision-makers, so consider mock interviews or presentations to hone these skills.
✨Tip Number 4
Stay updated on industry trends and changes in software and hardware systems. This knowledge will not only help you in discussions with clients but also show your commitment to continuous professional development, which is highly valued at Millgate.
We think you need these skills to ace Client Relationship Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and IT sales. Use specific examples that demonstrate your ability to build relationships and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Explain how your skills and experiences align with the company's needs, particularly your ability to understand client requirements and drive growth.
Showcase Communication Skills: Since strong communication is crucial for this role, consider including a section in your application that illustrates your communication and presentation skills. You could mention any relevant experiences where you successfully influenced stakeholders or resolved client issues.
Highlight Continuous Development: Mention any training or professional development you've undertaken that relates to the IT industry or client management. This shows your commitment to personal growth and staying updated with industry trends, which is important for the role.
How to prepare for a job interview at Millgate
✨Know Your Clients Inside Out
Before the interview, research the company’s existing clients and their needs. Be prepared to discuss how you would approach understanding each client's unique requirements and how you can implement solution-based initiatives to enhance their experience.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication and presentation skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with stakeholders in the past, showcasing your ability to influence decision-makers.
✨Showcase Relationship Management Experience
Be ready to share specific instances where you've successfully built and maintained relationships with key stakeholders. Highlight your strategies for managing client expectations and resolving issues, as this will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client complaints or challenges. Think of scenarios from your previous roles where you had to navigate difficult situations and how you turned them into positive outcomes.
