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For Companies At a Glance
- Tasks: Manage client relationships and drive service success for Managed Service clients.
- Company: Dynamic tech company in Sheffield with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the key player in enhancing client satisfaction and driving business growth.
- Qualifications: Experience in Managed Services sales and strong stakeholder management skills.
- Other info: Join a collaborative team focused on innovation and client success.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in-life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You’ll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance
Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure. Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager. Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing. - Renewals & Commercial Growth
Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure. Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers. Identify and convert net-new MSP opportunities—prospect with Sales, run discovery, shape scope to Millgate’s approved service stack, and close. - Pricing, Proposals & Contract Administration
Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs. Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process. Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria. - Cross Functional Conduit
Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager—aligning commercials, capacity, and customer outcomes; ensure what’s sold is supportable and set up for success. Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented. - Governance, Systems & Reporting
Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS. Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
Renewal rate and Net Revenue Retention (NRR) across MSP clients. QBR completion, action closure and documented on CRM. Services growth: expansion, project pull through from QBRs. Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
- Essential
Proven success in MSP / Managed Services account growth, renewals, or service-led sales. Confident running QBRs/service reviews, turning insights into scoped, deliverable work. Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope. Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling. - Desirable
Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline. Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager in Sheffield employer: Millgate Ltd
Contact Detail:
Millgate Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Sales Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and what makes them tick. This way, you can tailor your answers to show how you can help them grow their Managed Services and exceed client expectations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of IT Services Sales Manager. Highlight your successes in account growth and renewals, and don’t forget to mention any relevant projects you've led that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Don’t just send your CV; make sure to follow up and express your enthusiasm for the role!
We think you need these skills to ace IT Services Sales Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Services Sales Manager. Highlight your experience with Managed Services and any relevant achievements that showcase your ability to drive renewals and client success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the key responsibilities, like running QBRs or managing service relationships.
Showcase Your Commercial Acumen: Since this role requires strong commercial skills, be sure to include examples of how you've successfully built pricing models or driven expansion revenue in previous positions. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Millgate Ltd
✨Know Your Managed Services Inside Out
Make sure you brush up on your knowledge of Managed Services and the specific offerings of the company. Be ready to discuss how you've successfully managed client relationships in the past, particularly during QBRs and service reviews. This will show that you understand the role and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific situations, like managing a difficult client or turning around a failing service. Think of examples from your previous roles where you demonstrated strong commercial acumen and stakeholder management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Pricing Strategy Skills
Since building client-specific pricing models is a key part of the role, be prepared to discuss your experience with pricing strategies. Bring examples of how you've created pricing models in the past and how they aligned with SLAs and service scopes. This will highlight your analytical skills and attention to detail.
✨Demonstrate Your Cross-Functional Collaboration
This role requires working closely with various teams, so be ready to talk about how you've successfully collaborated with sales, service desks, and delivery teams in previous positions. Highlight any specific projects where you acted as a bridge between departments to achieve client success and ensure smooth service delivery.
