At a Glance
- Tasks: Manage customer orders and ensure smooth delivery of telecom solutions.
- Company: Join a dynamic team in the fast-paced telecom industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with opportunities to refine processes and enhance efficiency.
- Why this job: Be at the forefront of service provision and make a real impact.
- Qualifications: Strong organisational skills and experience in telecoms or service delivery.
The predicted salary is between 40000 - 50000 £ per year.
Reports to: Operations & Programme Manager
About the Role
We’re looking for an organised and proactive Telecoms Provisioning Specialist to join our operations team. This is a hands‑on, varied role where you’ll manage end‑to‑end delivery of customer solutions across voice and connectivity services. You’ll work with customers of all sizes, juggling multiple projects simultaneously while ensuring orders progress smoothly, accurately, and on time. Acting as the central point of contact, you’ll collaborate with internal teams, suppliers, and customers. This role suits someone who thrives in a fast‑paced environment and enjoys being at the front end of service provision.
Key Responsibilities
- Manage full lifecycle of customer orders from validation through to delivery and handover
- Coordinate project kick‑off calls and act as the central point of communication
- Track progress across multiple concurrent orders, ensuring timelines and SLAs are met
- Deliver connectivity orders and provision VoIP and other telephony solutions, including number porting
- Liaise with carriers, suppliers and internal teams, driving accountability and resolving blockers
- Maintain accurate data within internal systems
- Diagnose, resolve, and support provisioning and configuration issues across telephony and connectivity solutions
- Raise, manage, and elevate issues with suppliers as required
- Assist with service changes, renewals, additions, and ongoing service improvements
- Follow defined processes while identifying and implementing opportunities for improvement
- Refine workflows, templates, and documentation to enhance efficiency
- Contribute to operational reporting and service performance tracking
- Installation of handsets and routers on customer sites
- Pre‑configure routers and other solutions
Experience and Skills
- Experience in a similar role to telecoms provisioning, service delivery, or coordination role is desirable
- Strong organisational skills with the ability to manage multiple priorities simultaneously in a fast‑paced environment
- Excellent communication skills with confidence working with customers, suppliers, and internal teams
- Ability to hold stakeholders accountable and keep projects moving
- High attention to detail, particularly when working with configurations and order data
- Process‑driven mindset with the ability to follow and improve workflows
Provisioning Specialist employer: Millgate Connect
Join a dynamic and supportive team as a Provisioning Specialist, where your organisational skills will shine in a fast-paced environment. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation. Located in a vibrant area, our company offers a unique blend of professional challenges and a rewarding work-life balance, making it an excellent place to advance your career in telecoms.
