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For Companies At a Glance
- Tasks: Manage client relationships and ensure service delivery exceeds expectations.
- Company: Dynamic IT services company with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement potential.
- Why this job: Join a team that values client success and drives impactful service improvements.
- Qualifications: Experience in managed services sales and strong stakeholder management skills.
The predicted salary is between 36000 - 60000 £ per year.
Department: Services /Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in-life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You’ll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance
- Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure.
- Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager.
- Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure.
- Drive expansion revenue (cross sell / upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers.
- Identify and convert net-new MSP opportunities—prospect with Sales, run discovery, shape scope to Millgate’s approved service stack, and close.
- Pricing, Proposals & Contract Administration
- Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs.
- Coordinate contract execution (e-sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process.
- Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit
- Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager—aligning commercials, capacity, and customer outcomes; ensure what’s sold is supportable and set up for success.
- Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting
- Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS.
- Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Skills & Experience
- Proven success in MSP / Managed Services account growth, renewals, or service-led sales.
- Confident running QBRs/service reviews, turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager in Sheffield employer: Millgate Computer Systems Ltd.
Contact Detail:
Millgate Computer Systems Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Sales Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially around client success and service governance. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're keen and professional, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it helps us keep track of your application and gives you a better chance to stand out!
We think you need these skills to ace IT Services Sales Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Services Sales Manager. Highlight your experience with Managed Services, client success, and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your experience with QBRs and service governance, as these are key for us.
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your commercial skills. Talk about your experience in building pricing models and managing renewals. We love candidates who can demonstrate a strong understanding of profitability and client satisfaction!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Millgate Computer Systems Ltd.
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of managed services, especially how they relate to client success. Brush up on key concepts like SLAs, QBRs, and pricing models. This will help you speak confidently about how you can drive value for clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world situations. Think of examples from your past experiences where you've successfully managed client relationships or turned insights into actionable plans. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in managing various stakeholders, from clients to internal teams. Be ready to discuss how you've navigated complex relationships and ensured everyone is aligned towards common goals. This role requires a calm and structured approach, so convey that in your responses.
✨Familiarise Yourself with Relevant Tools
Get comfortable with tools mentioned in the job description, like CRM systems and Microsoft SharePoint. If you have experience with ITIL service concepts or specific MSP tooling, be sure to mention it. Showing that you're tech-savvy will give you an edge in the interview.