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- Tasks: Lead a team to deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Millets, a leading outdoor retailer with over 100 stores across the UK.
- Benefits: Enjoy a monthly bonus, 25% discount, health plans, and personal development opportunities.
- Why this job: Join a passionate team and make a real impact in the outdoor retail space.
- Qualifications: Previous supervisory experience and a love for retail trends are essential.
- Other info: Access to apprenticeships, discounted gym memberships, and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Millets is a leading outdoor retailer operating over 100 stores across the UK, focusing on casual outdoor customers who value both quality and value.
As a member of the Junior Management team, you will provide managerial support and help maintain and improve the customer service levels throughout your section. The role involves supervising staff while maintaining shop floor standards, and handling various managerial processes on a daily basis as instructed by Store Management.
Responsibilities:- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and supporting the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to promote the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by employing engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing completion of relevant training assessments.
- Achieve or exceed the store’s monthly sales target.
- Meet additional KPIs (units, conversion, ATV, UPT).
- Reach upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure accurate stock during audits.
- Guarantee all new colleagues complete mandatory training.
- Previous supervisory or team‑leader experience in a fast‑paced retail/customer‑facing environment.
- Passion for retail and a good understanding of current trends and competitors.
- Experience coaching and mentoring individuals.
- Strong communication skills and attention to detail.
- Ability to maintain high standards on the shop floor and promote JD Group values to internal and external stakeholders.
- Monthly discretionary bonus schemes.
- 25% discount on a wide range of products in‑store and online (JD Sports, Size ?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice via TELUS Health.
- Health cash plans.
- Internal development courses to support personal and professional growth throughout your career.
- Access to apprenticeships & accredited qualifications – earn while you learn (England only).
- Discounted gym memberships at JD Gyms.
- Colleague networks, volunteer opportunities, JD Foundation support, and employer engagement forums.
- Incremental holiday allowance.
Supervisor in Worthing employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Worthing
✨Tip Number 1
Get to know the company inside out! Research Millets, their products, and their values. This way, when you walk into that interview, you can show off your passion for outdoor retail and how you align with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your supervisory experience and how you've driven sales or improved customer service in past roles.
✨Tip Number 3
Dress the part! Make sure you look sharp and professional, reflecting the brand's image. First impressions matter, and showing you understand the importance of presentation can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Supervisor in Worthing
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let us see your enthusiasm for the retail world! Share any experiences that highlight your love for outdoor activities and how you keep up with current trends. This will help us understand why you're a great fit for Millets.
Highlight Your Supervisory Skills: Make sure to emphasise any previous supervisory or team-leader experience you've had. We want to know how you've successfully managed teams in fast-paced environments and how you’ve helped others grow. Specific examples will make your application stand out!
Focus on Customer Service Excellence: Since delivering excellent customer service is key for us, include examples of how you've handled customer complaints or improved service levels in your past roles. This shows us that you understand the importance of customer satisfaction in retail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Millets
✨Know Your Stuff
Before the interview, make sure you’re familiar with Millets and its product range. Understand their values and what sets them apart in the outdoor retail market. This will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experience where you've successfully managed staff, resolved conflicts, or improved customer service. Be ready to discuss how you can motivate and develop your team at Millets.
✨Customer Service is Key
Since delivering excellent customer service is crucial, think of specific instances where you’ve gone above and beyond for customers. Be prepared to discuss how you would handle complaints and ensure that your team maintains high service standards.
✨Visual Merchandising Matters
Familiarise yourself with visual merchandising techniques and be ready to share your ideas on how to maintain high standards on the shop floor. Discuss any previous experience you have in this area and how you can contribute to making the store visually appealing.