Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a vibrant retail environment.
- Company: Join Millets, a leading outdoor retailer with a focus on value and exclusive brands.
- Benefits: Enjoy 25% off products, monthly bonuses, and access to wellness services and development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Previous supervisory experience in retail and strong communication skills are essential.
- Other info: Opportunities for personal growth and volunteering initiatives available.
The predicted salary is between 24000 - 36000 £ per year.
Trading from 100 stores Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Role Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- As a supervisor, you’ll be doing the following:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives And KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required .
Skills And Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
- Benefits
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
#Millets
Apply Now #J-18808-Ljbffr
Supervisor employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Millets' exclusive brands and product range. Understanding the products you’ll be supervising will not only help you in customer interactions but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you improved customer service or drove sales, as this aligns directly with the responsibilities of a supervisor.
✨Tip Number 3
Research the latest retail trends and competitors in the outdoor sector. Being knowledgeable about the market will allow you to engage in meaningful conversations during your interview and show that you're proactive about staying informed.
✨Tip Number 4
Prepare to discuss your approach to training and developing staff. Think of strategies you've used in the past to motivate team members and ensure they meet performance standards, as this is crucial for the supervisory role at Millets.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or team leader experience in a retail environment. Emphasise your skills in customer service, staff training, and sales targets to align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and understanding of current trends. Mention specific examples of how you've driven sales or improved customer service in previous roles.
Highlight Key Skills: In your application, focus on key skills such as strong communication, attention to detail, and the ability to maintain high standards. Use bullet points to make these stand out.
Showcase Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability to contribute to the store's objectives.
How to prepare for a job interview at Millets
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team or resolved conflicts, highlighting your coaching and mentoring skills.
✨Understand Customer Service Metrics
Familiarise yourself with customer service measurement programmes and be ready to discuss how you've used similar metrics in the past. This will show that you understand the importance of customer satisfaction and can contribute to maintaining a high Net Promoter Score.
✨Know the Latest Retail Trends
Research current trends in retail and the outdoor market specifically. Being knowledgeable about competitors and exclusive brands like Peter Storm and Eurohike will demonstrate your passion for the industry and your commitment to providing excellent customer service.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with customer complaints or training new staff. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
