At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a vibrant retail environment.
- Company: Join Millets, a leading outdoor retailer with a focus on value and exclusive brands.
- Benefits: Enjoy 25% off products, monthly bonuses, and access to wellness services and development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Previous supervisory experience in retail and strong communication skills are essential.
- Other info: Opportunities for personal growth and volunteering initiatives available.
The predicted salary is between 24000 - 36000 £ per year.
Trading from 100 stores Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Role Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- As a supervisor, you’ll be doing the following:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives And KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required .
Skills And Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
- Benefits
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
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Supervisor employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Millets' exclusive brands like Peter Storm and Eurohike. Understanding these products will help you connect with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your previous supervisory experience by preparing specific examples of how you've successfully managed teams in fast-paced retail environments. This will highlight your ability to lead and motivate staff effectively.
✨Tip Number 3
Research the latest retail trends and competitors in the outdoor sector. Being able to discuss these insights during your interview will show your passion for retail and your commitment to staying informed.
✨Tip Number 4
Prepare to discuss how you would maintain high visual merchandising standards. Think of creative ways to present products that could enhance customer engagement and drive sales, as this is a key responsibility of the role.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or team leader experience in a retail environment. Emphasise your skills in customer service, staff training, and sales targets to align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and understanding of current trends. Mention specific examples of how you've driven sales or improved customer service in previous roles.
Highlight Key Skills: In your application, focus on key skills such as strong communication, attention to detail, and the ability to maintain high standards. Use examples from your past experiences to demonstrate these skills.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within two weeks. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Millets
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to deliver excellent customer service. Be prepared to discuss specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to maintain high standards and ensure staff appearance aligns with company guidelines.
✨Demonstrate Your Sales Acumen
Since driving sales targets is a key responsibility, come ready to talk about your experience with sales strategies. Share instances where you've successfully monitored staff performance or utilised in-store devices to enhance product visibility and sales.
✨Emphasise Your Leadership Experience
With previous supervisory or team leader experience being essential, prepare to discuss your approach to coaching and mentoring staff. Provide examples of how you've trained new employees and supported their personal progression.
✨Know the Brand and Competitors
Being passionate about retail and understanding the latest trends is crucial. Research Millets and its exclusive brands, like Peter Storm and Eurohike, as well as competitors. This knowledge will help you demonstrate your commitment and insight during the interview.